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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to display translations for both the MAIN Loop Grid template and the ALTERNATIVE Loop Grid template in your multilingual site. While the MAIN Loop Grid template shows the translations correctly, the ALTERNATIVE Loop Grid template does not, displaying default language text instead.
Solution:
We recommend checking the settings in your page builder, such as Elementor, specifically for the ALTERNATIVE Loop Grid template. Here's how you can ensure it displays the correct translation:
1. Open the page in Elementor where the ALTERNATIVE Loop Grid template is used.
2. Select the translated version of the ALTERNATIVE Loop Grid template for the specific language (in this case, French).
3. Save the changes and clear any caches if necessary.
After following these steps, please verify on the front end if the ALTERNATIVE Loop Grid template displays the correct translations.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Last updated by Osama Mersal 2 weeks, 6 days ago.

Assisted by: Osama Mersal.

Author Posts
December 22, 2024 at 10:49 pm #16538977

IAN RUDD

Background of the issue:
I am trying to have the translation for the MAIN Loop Grid template and the ALTERNATIVE Loop Grid template, but only the Main loop grid shows the translations. I have cleared the WordPress and Server cache, re-saved the translations to display the Pencil icon, and added the same translations to the String Translation to try to override it. The issue can be seen on this page: hidden link

Symptoms:
The translation for the ALTERNATIVE Loop Grid template is not being picked up. Instead of seeing 'Nos Services' and 'Voir le service', I see 'Our Services' and 'View Service'.

Questions:
Why is the ALTERNATIVE Loop Grid template not showing the translation?
How can I ensure the ALTERNATIVE Loop Grid template displays the correct translation?

December 23, 2024 at 10:59 am #16540029

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

December 24, 2024 at 9:10 am #16543015

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I edited the French services archive using Elementor and selected the translated Alt template. (Kindly check the attached screenshot)

Please check the hidden link">services page on the front end and let me know if it works correctly.

Best regards,
Osama

2024-12-24_11-08-20.png
December 28, 2024 at 5:14 pm #16550328

IAN RUDD

Hi, sorry for the late reply.

This is still the same on my LIVE site. I am happy for you to check the LIVE site and I have daily backups.

Thanks 🙂

December 29, 2024 at 8:11 am #16550784

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please share the access details for the live site.

Best regards,
Osama

December 29, 2024 at 9:02 am #16550818

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please check if the services page works correctly. (hidden link)

Best regards,
Osama

December 29, 2024 at 9:05 am #16550819

IAN RUDD

Hahahaha! Great.

So.... Why did this not work for me? I edited the 'Alt' template with Elementor in the French version of the Admin, and nothing changed on the front end ???

Would you mind explaining please?

December 29, 2024 at 9:21 am #16550821

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I edited the translated service archive template using Elementor, selected the ALT template, and updated it.

After that, the issue is fixed on the front end.

Best regards,
Osama