[Resolved] Elementor template translation not showing

Hi there,

Thanks for your contact.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Please follow these steps:

- Just to be safe, make sure to have a website backup before proceeding
- Go to WPML -> Support in your admin dashboard
- Click the “troubleshooting” link bellow the plugin versions list
- Look for the “Clean up” section and hit these buttons:

# Clear the cache in WPML
# Remove ghost entries from the translation tables
# Fix element_type collation
# Synchronize local job ids with ATE jobs
# Synchronize translators and translation managers with ATE
# Set language information
# Fix post type assignment for translations

- Go to your affected template, and do a minor modification to the original language content
- Try to translate that template again and see if it'll work fine this time

Then please let us know if the problem remains or not. Thank you.

Kind regards,
Mateus.

Hello,

Thank you for contacting WPML support team,

I would like to ask for temporary access to your test site’s wp-admin and FTP to investigate the issue further.

Kindly provide me with the steps on how to replicate the problem.

If necessary, I may need to replicate your site locally. To do this, I will temporarily install a plugin called “Duplicator” on your site, which will enable me to create a copy of your site and its content. Once the problem has been resolved, I will delete the local site. Please let me know if you agree to this.

It is important to note that you should back up your site and database before proceeding, and you can use a plugin like Duplicator for this purpose. Here’s a link to the plugin: http://wordpress.org/plugins/duplicator/

If you do not see the form below, please do not enter your credentials, as they will be publicly exposed:

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Best,