Background of the issue:
I'm using Bricks builder 1.10.3 and WPML. I encounter an issue where the Dutch translation of a page appears empty even though it has been translated. The issue can be seen on this page: hidden link
We use the solution given in this ticket in our recorded video in attached file : hidden link
Symptoms:
The empty field should contain the current Dutch translation, but instead, I got an empty field. Some empty field in WPML back-end even if it's already translated with WPML on Front-end.
Questions:
How to have our translated text in the WPML field to correct them ? My client wants some corrections in their text.
- Turn off the cache plugin temporarily
- Go to your Dashboard > Pages.
- Open the edit screen of the original page. You should see a pencil/circle/gear icon in the sidebar options under the "Languages" section.
- Make a small change, for example, add an extra blank space at the end of a sentence/paragraph.
- Save it.
- You should now see that a circular arrow appears beside the 2nd languages links, this means that an update is required.
- Edit the translation again and save it up to 100% translated.
If the issue persists, I can take a look into the WP Dashboard.
I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.
What I have done on the staging website was as follows:
- Went to WordPress Dashboard > Translation Management > Jobs.
- Cancled the translation jobs for the About Us page.
- Went ot the Translators tab and added the language pairs for W PML user to be able to do the translation.
- Went to the Translation Management Dashboard, and selected the About us page, and sent it for translation.
- Assigned W PML user to be the translator.
- Went to WordPress Dashboard > WPML > Translations and took the translation.
- I was redirected to Advanced translation editor and I completed the translation.
- Now whenever I check I see the paragraph in question working ith no issues.
If I miss something please give me the exact steps you take to see the problem you have mentioned int he screenshot.
Hello,
We see that you disable all our plugins on the staging except WPML and String translation :O , is there a reason ? Our production website contains all the plugins enabled, we want to be sure before following your steps...
Besides, why do we use the translator feature ? We translate all the website ourself, we never user the jobs and translate management. We do not understand why we must make all these steps each time we will need to make some correction. Before, we were using the "Edit translation" button and all our fields were there 🙁 Is it a new bug in current WPML version ?
I tried to edit the translation of the About Us page by following the steps on our production website but the field in the NL language is always empty as you can see on my printscreen even if it was already translated hidden link .
Can we send you the production website access please ? I do not understand this bug, we use WPML on all our websites and it's the first time we see the empty field bug for already translated items.
Thank you.
Sure thing I will be happy to take a look but unfortunately the login info is not working. Would you please double check and set the next reply as private to give the working one?
I managed to login. I had to change the Advanced Translation Editor version from the top right setting section to the previous version.
It is stable and it should work ok.
I had to add translations myself for this and after that, I tested by doing a small change and adding a paragraph and removing it and the translation is showing there.
What do you mean by "I had to add translations myself" ??? You mean I must rewrite all the translation in the field for all pages where it's gone ? I'm sorry but I'm not sure to understand, do you have print screen or video recording to show me ?
Here, when I go on the about us NL page, I see a different text if I compare to what is in the edit translation (see images in attached file).
I asked the second-tier support to take a look into the matter.
it seems that the problem was the language mapping, which means the destination language was not supported, and the reason was that you have changed the translation engine from WPML > Translation management > Tools from DeepL to WPML AI which at the moment is in beta mode and does not support some languages.
We changed back the translation engine to DeepL.
Now for any page that you want to translate go to WordPress Dashboard > Translation management, select the page and send it to translation.
Then go to WPML > Translations and take the page translation and you should see the content working ok and not showing empty options.
I did that for all the pages, and you can go to WPML > Translations now and take the ones that you want to translate and complete the translation.
I don't understand what you mean and what you made. We never used DeepL and WPML AI. We do not have a DeepL account and won't use these automatic translation tools. We also never used the translation management.
The site has been manually translated by myself using the old Advanced Translation Editor.
I do not understand, now we see the wheels next all our translation on our production website 🙁
On our NL about page, the translation has been changed (automatic translation by you?). It doesn't fit with what we put in the field.
The site is in production and we don't want it to break.
I tried to explain the reason behind the issue that you experienced but it is not important in the end of day.
The translation management is exactly what the normal process does so no worries about that.
I ask you to go to WPML > Translations and do set the translation as complete once and after that you can continue the process you always done with no issues and all those wheel icons will turn into pencil icon.
The About page was my testing so I'd appreciate it if you could manually change the translations in the translation editor to whatever you had for that page.
For the other pages please go to WPML > Translations menu and take the page for translation just once. after you complete the translation you can continue the process normally from WordPress Dashboard > Pages > the icon next to it.
We corrected the last sentence in the dutch page to fit our client needs. But the translation is still not synced.
We went to WordPress Dashboard > Translation management, select the page about, go down and send it to translation. I choose myself as translator. Then I went to WPML > Translations, choose the About us page (EN -> NL) and change the "En die missie is uitgegroeid tot onze passie.”" into "En die passie is uitgegroeid tot onze missie", click on complete. And the translation is not on front-end as you can see on my Print Screen.
