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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 3 replies, has 0 voices.

Last updated by Osama Mersal 2 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author Posts
January 13, 2025 at 6:05 am #16586676

rishitV

Background of the issue:
I have translated products from English to French using WPML for hidden link (Eng. Version) to hidden link (French Version).

Symptoms:
For products, fields such as price, SKU, and attribute value are not editable for the French-language website. I get a message that says 'Field is locked for editing because WPML will copy its value from the original language.'

Questions:
How do I unlock these fields so that they can be edited in the French-language website?

January 13, 2025 at 10:37 am #16587690

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) This is the expected behavior: these fields are locked, and you can only edit the default language product.

Kindly check our WooCommerce Multilingual guide.

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me much information about how your site is configured.

Best regards,
Osama

January 16, 2025 at 4:57 am #16599660

rishitV

This is English( Main ) website debug data.

January 16, 2025 at 8:11 am #16600081

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please check the French version of this product. If you can see it correctly, that means the product is initially created in French.

If you see the lock icon in French and English, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

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