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This topic contains 1 reply, has 2 voices.

Last updated by Kor 2 months, 1 week ago.

Assisted by: Kor.

Author Posts
September 13, 2024 at 6:33 pm #16177442

christosK-16

Background of the issue:
I have a variable product that has been translated using WPML. In each variant, I have put a different photo and also have the feature image of the product.

Symptoms:
In the translated product, some variants show the feature image instead of the variant image when selected. I checked the variations in the translated product, and the photos are there normally.

Questions:
How can I fix the issue where the translated product variants show the feature image instead of the variant image?

September 13, 2024 at 6:44 pm #16177470

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Here is the ticket and I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

The topic ‘[Closed] Found a single product that is not translated correct’ is closed to new replies.