This thread is resolved. Here is a description of the problem and solution.
Problem:
You need to change the email address associated with your WPML account and transfer the account management to your client.
Solution:
To transfer the account to your client, follow the steps outlined in our documentation here: Transferring Account Renewals to Your Clients. This process will ensure that when the subscription is due for renewal, it will renew under your client's account instead of yours. You do not need to pay any additional fees for transferring the account. For any specific actions regarding your current account, such as changing the email address, please contact our Accounts team at hello[at]wpml.org, as we can only assist with technical issues.
If this solution does not resolve your issue or seems irrelevant, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
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This topic contains 4 replies, has 2 voices.
Last updated by 3 months, 1 week ago.
Assisted by: Mihai Apetrei.