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Supporter timezone: Africa/Cairo (GMT+02:00)
This topic contains 11 replies, has 2 voices.
Last updated by Osama Mersal 1 month ago.
Assisted by: Osama Mersal.
Author | Posts |
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October 18, 2024 at 5:54 am #16302694 | |
yuanL-2 |
Background of the issue: Symptoms: Questions: |
October 20, 2024 at 10:28 am #16308461 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. I couldn't check the English translation of the mentioned page. Would you please share screenshots or a screen-recorded video while reproducing the issue? Best regards, |
October 25, 2024 at 12:39 pm #16330640 | |
yuanL-2 |
You can compare both languages of home page please |
October 26, 2024 at 12:19 pm #16333281 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I couldn't visit the English page, so I would need to request temporary access (WP-Admin and FTP) Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, |
October 28, 2024 at 11:33 am #16337538 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for the access details. I checked the issue and found that the English listings don't have a location. (Kindly check this hidden link">screenshot) In order to fix the issue, please check the following steps: 1- Go to WPML-> Settings-> Custom Fields Translation section Note: I've done the first three steps. Please do the remaining steps and check the translated home page. Best regards, |
October 30, 2024 at 1:08 pm #16347244 | |
yuanL-2 |
what has happened to the site homepage? where is everything the categories, listings and the map and etc? its gone on both dutch and English versions |
October 30, 2024 at 1:13 pm #16347272 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, I didn't change anything on the home page. Also, I can see the page correctly while logged in/out. (Kindly check the attached screenshots) Best regards, |
October 31, 2024 at 10:07 am #16350638 | |
yuanL-2 |
Hi, Note: I've done the first three steps. I did these last 3 steps but it did not work and there is no listing showing on the home page. Please check. |
October 31, 2024 at 10:08 am #16350698 | |
yuanL-2 |
Please check this. |
October 31, 2024 at 10:55 am #16351006 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Thanks for your update. I checked the company type and found that English doesn't have some fields. (Kindly check this hidden link">screenshot) English: hidden link Dutch: hidden link Please edit the English listing type and add the missing fields. If that didn't help, please log in to this hidden link">sandbox site and install the listing theme. After that, please create a test listing type and listing post to replicate the issue. If the issue is replicated, please let me know how to reproduce it to consult our compatibility team. Best regards, |
November 4, 2024 at 11:55 am #16360725 | |
yuanL-2 |
can you please just copy the missing fields to English so we can see if this is the real problem? |
November 4, 2024 at 2:08 pm #16361487 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hi, Please note that you use a theme currently incompatible with WPML, so it's expected to face issues. Please consult theme support regarding this issue and see if they have a workflow for translating the listings and their components. Best regards, |
The topic ‘[Closed] I am translating the website but some sections are not translating and some pages have different fil…’ is closed to new replies.