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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 11 replies, has 2 voices.

Last updated by Osama Mersal 1 month ago.

Assisted by: Osama Mersal.

Author Posts
October 18, 2024 at 5:54 am #16302694

yuanL-2

Background of the issue:
I am translating the website but some sections are not translating and some pages have different filters and search bar. The issue can be seen at: hidden link

Symptoms:
Some sections are not translating and some pages have different filters and search bar.

Questions:
Why are some sections not translating?
Why do some pages have different filters and search bar?

October 20, 2024 at 10:28 am #16308461

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I couldn't check the English translation of the mentioned page. Would you please share screenshots or a screen-recorded video while reproducing the issue?

Best regards,
Osama

October 25, 2024 at 12:39 pm #16330640

yuanL-2

You can compare both languages of home page please

October 26, 2024 at 12:19 pm #16333281

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I couldn't visit the English page, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

October 28, 2024 at 11:33 am #16337538

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I checked the issue and found that the English listings don't have a location. (Kindly check this hidden link">screenshot)

In order to fix the issue, please check the following steps:

1- Go to WPML-> Settings-> Custom Fields Translation section
2- Set the following fields to "Copy"
* _locatie
* _location_selection_google
3- Click "Save"
4- Edit the listing in the default language
5- Click the update button
6- Update its translation

Note: I've done the first three steps.

Please do the remaining steps and check the translated home page.

Best regards,
Osama

October 30, 2024 at 1:08 pm #16347244

yuanL-2

what has happened to the site homepage?

where is everything the categories, listings and the map and etc?

its gone on both dutch and English versions

image (4).png
October 30, 2024 at 1:13 pm #16347272

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I didn't change anything on the home page. Also, I can see the page correctly while logged in/out. (Kindly check the attached screenshots)

Best regards,
Osama

2024-10-30_16-12-44.png
2024-10-30_16-10-31.png
October 31, 2024 at 10:07 am #16350638

yuanL-2

Hi,
4- Edit the listing in the default language
5- Click the update button
6- Update its translation

Note: I've done the first three steps.

I did these last 3 steps but it did not work and there is no listing showing on the home page. Please check.

October 31, 2024 at 10:08 am #16350698

yuanL-2

Please check this.

cch.PNG
October 31, 2024 at 10:55 am #16351006

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I checked the company type and found that English doesn't have some fields. (Kindly check this hidden link">screenshot)

English: hidden link

Dutch: hidden link

Please edit the English listing type and add the missing fields. If that didn't help, please log in to this hidden link">sandbox site and install the listing theme.

After that, please create a test listing type and listing post to replicate the issue.

If the issue is replicated, please let me know how to reproduce it to consult our compatibility team.

Best regards,
Osama

November 4, 2024 at 11:55 am #16360725

yuanL-2

can you please just copy the missing fields to English so we can see if this is the real problem?
Please check this and let me know. its taking a long time to solve this issue.

November 4, 2024 at 2:08 pm #16361487

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please note that you use a theme currently incompatible with WPML, so it's expected to face issues.

Please consult theme support regarding this issue and see if they have a workflow for translating the listings and their components.

Best regards,
Osama

The topic ‘[Closed] I am translating the website but some sections are not translating and some pages have different fil…’ is closed to new replies.