I need help reconnecting staging to production's credits

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

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Author	Posts
August 14, 2025 at 6:59 pm #17321888
Natalia Quiroz	Background of the issue: I need help reconnecting staging to production's credits. I am trying to translate pages that have been updated in staging. The issue can be seen on this page: hidden link Symptoms: I expected to see translated content, but instead, I got untranslated content. Questions: How can I reconnect staging to production's credits? Why is the content not translating as expected?
August 18, 2025 at 3:57 pm #17328595
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, Thank you for waiting. In this case, it's best to re-register both websites and connect them again from 0. Please follow these steps on both websites: 1. Go to wpml.org/account/sites and remove the website from the list; 2. Add it again and copy the newly generated key; 3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site"; 4. Register the website again, with the key you copied in step #2; After that, re-assign the credits and connect the websites again: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/ Let me know if that solves your issue.