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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 3 replies, has 2 voices.

Last updated by Mateus Getulio 6 months ago.

Assisted by: Mateus Getulio.

Author Posts
August 5, 2024 at 2:28 pm #16040702

fabrizioB-28

Background of the issue:
I am trying to translate a property in the Houzez theme. The property appears to be translated into English and published. The Cloudflare plugin is currently disabled. Here is the link to the property: hidden link

Symptoms:
When I click on the link to the translated property, it returns: "Oh oh! Page not found."

Questions:
Why is the translated property page returning a 'Page not found' error?
Is there an issue with the translation settings in the Houzez theme?
Could the disabled Cloudflare plugin be affecting the property translation?

August 5, 2024 at 7:59 pm #16041792

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi,

Thanks for contacting us.

It is possible that this issue is happening due to the interference of other plugin. Can you please test minimal, using a default theme(if applicable) and with all non-WPML and essentials plugins disabled to see if the error persists. If possible make a backup of the site before doing it or test on a staging copy.

In addition to that, I'd like your help enabling the debug mode to help us track the error down, please add the following code to the wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
  
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
  
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
  
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Please check following links to read more about debugging with WordPress.
- https://codex.wordpress.org/Debugging_in_WordPress
- https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the code above, please try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder.

If you locate it there, please send us the last lines here in the ticket.

After you send the WP debug logs, we'll analyze them and get back to you with further steps.

Looking forward to helping you resolve this issue.

August 7, 2024 at 7:59 am #16046563

fabrizioB-28

Okay, based on your experience, do you know if WP Rocket can be a problem?

August 7, 2024 at 5:32 pm #16049523

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Yes, it is possible that it is affecting it.

Other potential plugins that are worth temporarily disabling to see if it stops the issue are Redirection and Yoast SEO, just as a test.

The topic ‘[Closed] Issue with Property Translations in the Houzez Theme’ is closed to new replies.