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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to automatically translate products on your site using WPML, but you encounter an error stating that you do not have enough credits, even though you do.
Solution:
This issue typically occurs when WPML is not registered properly on your site. We recommend you follow these steps to resolve it:
1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key by clicking the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found here: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org
3. Log in to your site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link.
6. Generate the key for your site and assign the credits using that popup. Confirm the assigned credits from WPML >> Translation Management > Translation Tools.
7. Copy the key, paste it back into the input box, and press the Register button.

If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket for further assistance.

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This topic contains 1 replies, has 0 voices.

Last updated by lecov 1 week, 5 days ago.

Assisted by: Noman.

Author Posts
September 2, 2025 at 1:13 pm #17365954

lecov

Background of the issue:
I'm trying to automatically translate products on my site, hidden link, using WPML.

Symptoms:
It keeps saying I don't have enough credits, but I do have enough.

Questions:
Why does WPML say I don't have enough credits when I do?
How can I resolve the credit issue to continue translating products automatically?

September 2, 2025 at 2:22 pm #17366688

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. This type of issue usually happens when the WPML is not registered properly on your site. Could you please delete the existing site key and create a new one by following below steps:

1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key by pressing the little trash icon and it will return the assigned credits to your WPML.org account as mentioned in this doc: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org

3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link (screenshot attached).
6. It will generate the Key for your site and you can also assign the credits using that popup, you may confirm the assigned credits from WPML >> Translation Management > Translation Tools.
7. Copy the key, and paste it back into the input box, and press the Register button.

Please let me know if this resolves the issue or if you need further assistance with this issue.

Thank you

Step 3 - Get a key for this site.png
Step 2 - Register WPML.png
Step 1 - unregister wpml.png
September 12, 2025 at 1:17 pm #17397720

lecov

Thanks!