Jobs stuck - WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are managing translation jobs on your WordPress site using WPML and have encountered an issue where jobs are stuck 'In Progress' and cannot be managed or deleted.
Solution:
We discovered that the issue was related to Elementor. To resolve this, we enabled Elementor and located the problematic CSS in Form Field #5. After removing the CSS, the string "Yes, I consent with the privacy policy of this website" became visible in the Advanced Translation Editor (ATE) and could be translated. The cog icon changed to a pencil icon, indicating that the job is no longer 'In Progress'.

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Tagged: ATE

This topic contains 6 replies, has 2 voices.

Last updated by Jacob 2 days, 4 hours ago.

Assisted by: Lauren.

Author	Posts
November 4, 2024 at 8:28 pm
Jacob	Background of the issue: I am trying to manage translation jobs on my WordPress site using WPML. The site I need help with is hidden link. Symptoms: I have jobs stuck 'In Progress' and cannot delete or manage them. Questions:
November 4, 2024 at 10:30 pm
November 4, 2024 at 10:31 pm #16363568
Lauren Supporter Languages: English (English ) Timezone: America/New_York (GMT-05:00)	Please let me know if you were able to find and delete the translations in the database, and if this resolved the issue with the stuck translation. Thanks!
November 4, 2024 at 10:36 pm #16363572
Jacob	I deleted the places in the database. But when i hit the Plus and translate the page. It goes into Gear Mode. And does not create the page in other languages.
November 5, 2024 at 4:14 pm #16368074
Jacob	Anyone?
November 5, 2024 at 5:13 pm #16368510
Lauren Supporter Languages: English (English ) Timezone: America/New_York (GMT-05:00)	I'm still working on this issue. I found some errors in the debug log and have found some similar issues with the following causing an error in the Advanced Translation Editor: ]]> . The problem I'm having now is that I can't find where in your site this content is coming from. I checked in the database for another string I am seeing in the debug log "Yes, I consent with the privacy policy of this website" which shows that it is on the contact page, but I'm not seeing this anywhere on the contact page content. Do you know where this is coming from? It looks like some form field that had checkbox options. This could be the content that is causing an issue, but I can't find it to test removing it.
November 5, 2024 at 5:16 pm #16368517
Lauren Supporter Languages: English (English ) Timezone: America/New_York (GMT-05:00)	Actually, I realized that it was coming from Elemenor, so I had to enable Elementor to find it. I removed the CSS that this string was wrapped in in Form Field #5 and tested and now, the string "Yes, I consent with the privacy policy of this website" shows in the ATE and I am able to translate it. The cog icon goes away and the pencil icon shows, indicating it is no longer in progress.
November 5, 2024 at 11:55 pm #16369407
Jacob	Thank you, that worked.

Jacob confirmed that the issue was resolved on 2024-11-05 23:55:55.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.