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Tagged: ATE
This topic contains 3 replies, has 1 voice.
Last updated by Kor 2 weeks, 1 day ago.
Assisted by: Kor.
Author | Posts |
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January 8, 2025 at 4:34 pm #16574518 | |
line-krogsgaardE |
Background of the issue: Symptoms: Questions: |
January 8, 2025 at 6:37 pm #16574984 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00) |
Hi there, Please try the following: - Edit the page in the default language and make a small change then update - Update the translation and try getting it to 100% saved now Did that help? If that does not help, please go to WPML->Support->ATE Error logs and share with me the top 3 errors logged. |
January 9, 2025 at 9:21 am #16576772 | |
line-krogsgaardE |
Hi, I tried that again, and nothing. There is something seriously wrong. It keeps failing and kicking me out of the pages. I checked the logs under ATE, and there is none. All plugins updated - is there anyway you can login and check? Perhaps there might be a conflict? |
January 9, 2025 at 3:25 pm #16578684 | |
line-krogsgaardE |
Hi Bobby, |
January 10, 2025 at 5:23 am #16580252 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. Please allow me to assist you further with this. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. |
January 10, 2025 at 10:05 am #16581199 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. It is showing 100% when I checked the Advanced Translation Editor as shown in this screen recording hidden link Also, the translations look fine here hidden link . Maybe you can share a screen recording from your end so that I could see the issue that you're encountering? |