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This topic contains 4 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 1 month ago.

Assisted by: Osama Mersal.

Author Posts
October 19, 2023 at 7:18 am #14611045

thomasG-103

I used automatic translation yesterday to translate my (under development) site into German, Spanish, and Italian. The pages are rendering in mixed languages and in the wrong language. I reviewed the backend and the translations look OK (after an initial scare!) but the frontend pages are not good. I changed to an incognito/private window and the pages in the user UI are still bad.

The URL is hidden link and I will add login credentials below

Several screenshots are in ticket 1697692162

October 19, 2023 at 7:19 am #14611051

thomasG-103

Oh, wait, how do I send you login credentials?

October 22, 2023 at 8:42 am #14630377

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) First of all, sorry for the late reply due to a higher workload. I couldn't find the mentioned old ticket, so please share some screenshots of the issue to help me understand it better.

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

October 23, 2023 at 3:15 am #14632783

thomasG-103

Images attached. Bad start. the last agent said not to worry, the next agent will have access to all of our interactions (when I couldn't act fast enough to backup my site and setup a new Admin user). I have done both now, but I am unable to send the login credentials that the last agent requested.

Homepage should be German but is Italian.png
Home page should be Spanish but is English.png
Gib hier deine überschrift ein.jpg
About Us page should be Spanish but is a combo of Spanish and English.png
October 23, 2023 at 8:08 am #14633931

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the screenshots. I checked the home page using the access details in the other ticket and found that the strings are not correctly translated in the translation editor. (Kindly check the attached screenshot)

Please fix the translation in the editor and check if the issue is fixed.

Best regards,
Osama

2023-10-23_11-04-38.jpg
October 24, 2023 at 8:08 am #14643585

thomasG-103

Thanks, Osama! I went back and translated again, as you suggested, and things are looking good. I have also sent your helpful note about the WP memory limit to our web developer. I really appreciate that insight!