Strings containing inline tags do not appear in the translation

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: ATE

This topic contains 6 replies, has 2 voices.

Last updated by Andreas W. 13 hours, 34 minutes ago.

Assisted by: Andreas W..

Author	Posts
October 30, 2024 at 4:28 am #16344635
takahiroA-2	Background of the issue: I am trying to translate a page with inline tags using the WPML editor. The text containing the inline tag disappears in the WPML editor for Japanese. See the image for the WPML translation editor: hidden link. I'm in <strong>real trouble</strong>. after strong tag english is ok とても<strong>困ってます</strong>。 after strong tag Symptoms: Strings containing inline tags do not appear in the translation. Until about the end of September, I was able to translate the page without any problem, but recently the translation of inline tags is not working. If there is a half-width space before or after the tag, it seems to translate well, but Japanese does not use half-width spaces. Questions: Why do inline tags disappear in the WPML editor for Japanese? How can I ensure inline tags are translated correctly without using half-width spaces?
October 31, 2024 at 8:53 pm #16353354
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, The markers should be visible once you click on one of the segments. I tried replicating the issue on a test site, but so far I can not confirm it. Could you please try to recreate the issue here? One-Click-Login: hidden link Best regards Andreas
November 6, 2024 at 1:11 am #16369500
takahiroA-2	Thank you for your reply. I tried the WPML editor in the sandbox environment and it worked fine. However, I am using the CLASSIC editor. I also use inline tags in the Product short description of woocommerce, but the WPML editor does not respond. If I search for it in the search input field, I get a hit.
November 6, 2024 at 4:51 pm #16374074
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	From what I see on your screenshot it would be expected that the Advanced Translation Editor uses markers, as this is raw HTML. I have enabled the Classic Editor Plugin on my test site. Could you please recreate the issue using the same markup?
November 6, 2024 at 4:53 pm #16374107
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	It seems as this issue does not occur on our test site, correct?
November 7, 2024 at 2:34 am #16375029
takahiroA-2	I tried to reproduce it in a test environment, but could not reproduce it myself. The same with woocommerce products, I could not reproduce it in the test environment I was given. However, the problem continues to exist in my environment to this day. I reset the test development environment and tried with a new wordpress, new database, but the results did not change. If it is not due to garbage in the plugin or database, what do you think is the cause? I also made a screen recording so you can take a look. hidden link On the left is my development environment and on the right is the environment provided by Addreas. **ps Do you think the height of the field for entering translations is a little different? I wonder what this is... (;_;)
November 7, 2024 at 11:09 am #16376561
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas