[Resolved] The homepage is not translated after sending it to Crowdin translation service

Hi,

Thanks for the access details. We try to keep one issue per ticket in our forum, so may I kindly ask you to open new tickets for your additional questions?

Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.

I checked the initial issue and found that the messing Chinese content on the home page is strings, not page content.

Please go to the WPML-> Translation Management-> Jobs tab, filter by "In Progress," and check this batch in the CrowdIn dashboard. Then, please share screenshots of what you see there.

Best regards,
Osama

Hello,

This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket.

I checked the issue and I found an error in our logs regarding the translated XLIFF file you uploaded and that's why the translation is not syncing.

So please provide me with the translated XLIFF file (upload it to any cloud service like Google Drive, etc.) so I can investigate the file and check where the issue is exactly.

On the other hand, I noticed that you are using the ATE as your translation Editor as shown in the attached screenshot.

ATE(Automatic translation editor) behaves like a professional translation service and it just cannot get the data that was translated by other professional translated services,
and this is why the classic translation editor is opened - so that you can view the data.

So in your case, Most of your content is translated by Crowdin, So opening the translation by ATE could cause some issues in the future.

You can change the editor settings by going to WPML -> Settings and scroll to the "How to translate posts and pages" section and choose the editor you want.

In this case, if you want to see the translation you need to switch it to WPML's classic translation editor.

Best regards,
Ahmed Mamdouh.

Hello,

I checked the XLIFF file and I found the issue.

In line 2369, the end tag "</g>" is added before the tag opening as shown in the attached screenshot, and that's why the XLIFF file is corrupted.

So please either remove the tag at all or add it in the right order will solve the issue.

Then upload the XLIFF file again and let me know how it goes.

Best regards,
Ahmed Mamdouh.

Hello,

I checked the job in our system and I found it canceled, So please resend the job again, translate it, and let me know how it goes.

Best regards,
Ahmed Mamdouh.

Hello,

The jobs never get canceled on their own, furthermore, we can't cancel the jobs from our end (WPML) even if we tried, the jobs are only canceled from the translation service side.

So if you have any concerns regarding the cancellation of the job, please get in touch with Crowdin support and check with them this point.

Also, I checked the jobs tab on your website and I found that the mentioned job is not shown as shown in the attached screenshot, which means that the cancelation has been reflected to WPML.

So please try to resend the string again to translation and translate it, and this should solve the issue.

Best regards,
Ahmed Mamdouh.