The multilingual settings include English and Russian, with the Language URL format set to Different...

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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 3 replies, has 0 voices.

Last updated by Osama Mersal 2 weeks, 6 days ago.

Assisted by: Osama Mersal.

Author	Posts
February 17, 2025 at 3:15 am #16711552
xinX-2	Background of the issue: I am using WPML to manage multilingual settings for my site, which includes English and Russian. The Language URL format is set to Different languages in directories, and the pages have been translated. Symptoms: When switching languages via the menu, it successfully switches to Russian. However, directly accessing the URL of the Russian version results in a server error. Questions: What is causing the server error when accessing the Russian version URL directly? How can I resolve the internal server error to access the multilingual page directly?
February 17, 2025 at 11:59 am #16713888
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Could you please check if the issue persists in a minimal environment by following these steps? 1- Deactivate all the plugins except WPML CMS. 2- Switch for a moment to a WordPress default theme like Twenty Twenty-one. If the issue is gone, activate them one by one to see which one is causing an interaction issue. ❌ Please backup your database before performing the above test ❌ Best regards, Osama
February 18, 2025 at 11:00 am #16718260
xinX-2	I made it so that users can directly access the Russian page via trader.mchim.top/ru/shop. The shop page displays correctly. However, the language parameter in the WPML cookie changes from wpml_current_language=en to wpml_current_language=ru after a while. What causes this delay process? How does it happen, and why does it lead to users sometimes being directed to the checkout page in English and sometimes in Russian when they click to make a purchase?
February 19, 2025 at 8:17 am #16722602
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for your reply. Please let me know the steps to reproduce the issue. Also, I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama

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