I am trying to: Unregister WPML as the domain changed from dev to production.
Link to a page where the issue can be seen: hidden link
I expected to see: A box where I can input my new key
Instead, I got: Your subscription expires in -19585 days. Renew now or signup for automatic renewals to continue receiving support and updates and never risk losing your renewal discount.
WPML is registered on this site. You will receive automatic updates until August 16, 2023
Additionally, it says there are communication errors but when I click through, all the items have a green tick. The "Renew now or signup" link goes to a 404.
Lastly, I was unable to update WPML in the plugins section: I got "Update failed: undefined". But was able to successfully update within the Plugins - Commercial section.
Thank you for contacting the support forum.
Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
Please let us know what happens when you click the Unregister WPML from this site button. Please see the screenshot.
I have checked and managed to fix the issue, steps I did:
- Disabled all other plugins and leave active only WPML
- Upload / update the latest version of WPML
- Added correct key from Plugins > Add New > Commercial.
