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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate a page to Traditional Chinese, which is created using a plugin. The client is unsure how to proceed with the translation.

Solution:
We recommend checking if the plugin used to create the page is 'WP Team Display', as suggested by the debug information. Since the plugin is not listed on our compatibility list, it's best to contact the plugin author for more information. Meanwhile, we suggest the following steps:

1. If the plugin introduces custom post types, set them as translatable in WPML by following this guide: Translating Custom Posts.

2. If the plugin uses custom fields, learn how to translate them here: Translating Custom Fields.

3. If the content is added as widgets in a page builder, register these widgets with WPML for translation using these guides:

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 7 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
February 26, 2024 at 6:03 am #15342208

stephenH-20

Tell us what you are trying to do?
I want to translate this page to Traditional Chinese. This page is created by using a plugin, I have no idea how to do it.

What is the link to your site?
hidden link

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February 26, 2024 at 9:55 am #15343328

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

I am not sure which plugin you are referring to, but perhaps it is "WP Team Display" as per your debug information. I tried to visit their author page for information but that's not available.

Apparently this plugin isn't on our compatibility list (https://wpml.org/plugin/), ideally you should check with the plugin author.

However, I'll recommend checking the following guides. Some plugins introduce custom post types for that matter, which may need to be set translatable in WPML:

- https://wpml.org/documentation/getting-started-guide/translating-custom-posts/
- https://wpml.org/documentation/getting-started-guide/translating-custom-fields/

Or if these are the widgets, you used directly in the page builder, you may also need to register these with WPML for translation. See following guides:

- https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/
- https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/registering-custom-elementor-widgets-for-translation/

Regards.

February 27, 2024 at 8:19 am #15347539

stephenH-20

I mistakenly clicked the "Start" button and duplicated all media files. Can I cancel it?

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February 27, 2024 at 10:59 am #15348605

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Well apparently you can't, but if you need a detailed solution, I recommend opening a separate ticket because as per forum policy we can only handle one issue per ticket. So you can get more to the point help, without mixing up several issues in one long ticket.

February 28, 2024 at 6:42 am #15351879

stephenH-20

thx