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Supporter timezone: Asia/Singapore (GMT+08:00)
This topic contains 11 replies, has 0 voices.
Last updated by Kor 22 hours, 21 minutes ago.
Assisted by: Kor.
Author | Posts |
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January 4, 2025 at 5:03 am #16562802 | |
takahiroK-2 |
Background of the issue: Symptoms: Questions: |
January 6, 2025 at 9:08 am #16565389 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for contacting us. I'm Kor and I'm also working on your other ticket. You mentioned that "WP List blocks" are not translatable for this ticket. Could you please highlight it using screenshots so that I could check? I've checked your translated pages here hidden link and everything looks translated. So I would need more information about this. |
January 10, 2025 at 8:20 am #16580579 | |
takahiroK-2 |
Hello Kor, However, the problem can be reproduced by editing any old posts that contain wp-list blocks. The attached images are the screenshots of the translation editor before and after the edit. |
January 13, 2025 at 10:32 am #16587680 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your patience. Just letting you know that I would need more time to check on this and I will come back to you as quickly as possible. |
January 13, 2025 at 6:14 pm #16590312 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I've checked this post hidden link and are you saying that after adding some extra sentences, some Chinese translations reverted to English? If possible, please record a screen recording using this free tool hidden link so that I can understand more about the issue you're facing. |
January 14, 2025 at 7:03 am #16591307 | |
takahiroK-2 |
Thank you very much for your support. Here is the link to the video captured with Loom: Loom AI is awesome enough to create a correct title and summary |
January 14, 2025 at 3:49 pm #16593828 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your screen recording. I can see the issue now. Please allow me to check further and will come back to you as quickly as possible. |
January 16, 2025 at 8:23 am #16600196 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Just letting you know that I would need more time to investigate this and I will come back to you as quickly as possible. |
January 17, 2025 at 10:49 am #16605481 | |
takahiroK-2 |
Thank you. We are longing for your investigation. This problem is suspending the authoring of all the English posts containing list blocks. |
January 20, 2025 at 11:58 am #16613050 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your patience. I've tested the list block here on this test page hidden link and I cannot replicate the issue. Does it happen to all your current tour listings or just the new ones? Could you try replicating the issue on the test page that I created? Here is the screen recording hidden link |
January 21, 2025 at 4:56 am #16616319 | |
takahiroK-2 |
If you create a new post with a list block, the block has the new structure from the beginning and there wouldn't be a problem. |
January 21, 2025 at 3:10 pm #16619553 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for your patience. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site. |