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[Closed] Translations not updating

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Supporter timezone: Asia/Yerevan (GMT+04:00)

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This topic contains 9 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 9 months ago.

Assisted by: Christopher Amirian.

Author Posts
January 29, 2023 at 8:32 am

yuanL-2

i am trying to update the translations but the translations are not updating
January 29, 2023 at 9:36 am
January 29, 2023 at 9:37 am #12911281

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Please mark the next reply as private to give the staging website info to continue the troubleshooting.

Thank you.
January 29, 2023 at 11:50 am #12912013

yuanL-2

what if we switch to the Classic translation editor instead of ATE?
January 30, 2023 at 7:34 am #12918785

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

The Classic Translation Editor is a completely different tool and if you switch to that you will lose your current translations and you need to start the translation of the pages from scratch.

I'd appreciate it if you can give us the login info of your staging website and we will do the troubleshooting to see what is the issue we do recommend that you stick with Advanced Translation Editor.

Please set the next reply as private.

Thank you.
February 4, 2023 at 11:27 am #12960375

yuanL-2

I checked in hosting, there was an SSL expired of my domain. let me renew it and see if this will resolve or not.
February 5, 2023 at 3:28 pm #12963521

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there, Sure.
February 9, 2023 at 12:32 pm #12998013

yuanL-2

i renewed the SSL but still the same problem
February 9, 2023 at 1:05 pm #12998281

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Ok thanks, so I'd appreciate it if you can give us the staging version of the website so that we can start troubleshooting.
February 13, 2023 at 9:49 am #13018453

yuanL-2

can we create a subdomain instead of stagging website on the same server to test the issue?

February 13, 2023 at 11:48 am #13019703

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

That will be a staging website. I need a copy of the website to be able to do troubleshooting without the fear that my action will make the live website go down.

Thanks.

The topic ‘[Closed] Translations not updating’ is closed to new replies.