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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where translations are restarting without any updates to the original content, and you notice symbols like the eye or stuck symbol on your articles, this might be due to settings in your WPML configuration.
Solution:
We recommend checking if you have the 'Translate Everything Automatically' feature enabled in WPML. This feature might be causing translations to restart whenever there are minor edits or updates in your content management system, even if these changes are not directly related to the content itself. To resolve this, you can either adjust the settings to disable automatic retranslation or manage how WPML handles changes in your content.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please do not hesitate to open a new support ticket with us for further assistance at WPML support forum.

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This topic contains 5 replies, has 2 voices.

Last updated by Paola Mendiburu 4 months, 3 weeks ago.

Assisted by: Paola Mendiburu.

Author Posts
July 23, 2024 at 8:31 am

claireR-4

Background of the issue:
I am trying to: Nothing, this happened without us doing anything.
Link to a page where the issue can be seen: hidden link
but you won't see it from the website.

Symptoms:
On several of our websites, Translation has relaunched on maybe 25% of our articles without us doing any update to the original.
I get the eye symbol, or worst the stuck symbol. I don't want to revalidate all those translations: as I display my update date on articles, I don't want Google to think we are spamming by updating all those articles without any changes.

Questions:
Why are translations re-starting without any update to the original content?
How can we stop it?

July 23, 2024 at 10:02 am
July 23, 2024 at 12:38 pm #15992422

Paola Mendiburu
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

The issue has been escalated to the second tier.

August 1, 2024 at 5:48 pm #16031024

Paola Mendiburu
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

Hi there!

The second tier has analyze the situation for example for the following post hidden link:
- 2023-11-18 10:17:57--> create original FR post
- 2023-11-18 10:18:11 --> translate post
- 2023-11-18 13:03:33 --> update translation
- 2023-11-21 09:59:01 --> edit french post, change to Grifo
- 2024-07-05 13:03:43 --> update translation

Have you been using Translate Everything Automatically the whole time (or at least since Nov 2023 when the post we are examining was created)? Or did you turn that on later?

August 2, 2024 at 9:12 am #16032374

claireR-4

Hi

All our websites are on "Translate Everything Automatically" all the time and have always been.

August 2, 2024 at 1:00 pm #16033597

Paola Mendiburu
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

Ok thanks for the information.

I am sharing it with the second tier.

August 5, 2024 at 12:48 pm
August 5, 2024 at 12:50 pm #16040050

Paola Mendiburu
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

I have send you a private reply.