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Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 4 replies, has 2 voices.

Last updated by Eran Helzer 1 year, 5 months ago.

Assisted by: Eran Helzer.

Author Posts
July 31, 2023 at 10:12 am #14125949

matejK-16

Hi,

I am trying to change multilingual content setup field options (i.e. make one of the fields not translatable) but my changes aren't saving.

Can you help please?

July 31, 2023 at 12:17 pm #14126977

Eran Helzer
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

This issue has happened in the past when the Local JSON feature was used.
Please check if you are using this:
hidden link

In those cases, the translation preference was unlocked, but it also wouldn't save on update.
The solution was to change the translation option for the field group to "Expert".
If this is also your case, please try doing this and update me.

If not, please answer the following so I know how to help you better:
- What is the translation option of the field group
- What is the type of the field
- Any screenshots you share that show the issue and the configurations you have will also help

July 31, 2023 at 1:21 pm #14127731

matejK-16

Hi,

no, we don't use the Local JSON feature.

The translation option of the field group is 'Expert', it's a reusable block with WYSIWYG field set to 'Translatable' (screenshots attached). The problem is that one of the fields is duplicated, I was hoping to set it to 'Not translatable', although I realise it's a better practise to find out why these duplicates are occurring?

Weirdly enough it's only happening on one of the language versions, other page versions don't show duplicate fields.

Thanks

Screenshot 2023-07-31 at 14.20.03.png
Screenshot 2023-07-31 at 14.17.54.png
Screenshot 2023-07-31 at 14.17.21.png
August 1, 2023 at 5:30 am #14130347

Eran Helzer
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Okay, I understand.

I believe this may be caused due to some custom field that should not be set to translatable, but is.

I would like to request admin access to your site, in order to see if I can solve this issue quickly.

Please make sure to have a working backup of your site before proceeding.

I have set your next reply to be private so you can share credentials there.
Remember that it is always better to create a new admin user for me, then when we are done you can delete it.

August 2, 2023 at 12:11 pm #14142061

Eran Helzer
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Okay, now that I saw the field group configuration I think I may know the reason.

Generally, Repeater and Flexible Content fields should be set to "Copy", as we do not want to translate them but their inner content.

Let's try setting the top field of the "Blocks" field group to "Copy", and the resend the page to translation to see if only the correct content is translatable.

Please update me on the results of this change.

The topic ‘[Closed] Unable to save multilingual content setup field options’ is closed to new replies.