[Resolved] WPML brings image texts from a totally different page
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing incorrect image text translations within the WPML editor. Solution: We identified a possible cause related to media files with similar filenames. For more details, see the errata page: Media Translation Issue with Images Having Similar Filenames. We applied a workaround by navigating to WPML > Settings > Media Translation > How to handle media library texts and disabling the option 'Translate media library texts with posts'. We then initiated a re-sync of the media library by clicking the 'Start' button. We recommend testing this solution on your staging site to confirm if the issue is resolved.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If the problem persists, we encourage you to open a new support ticket at WPML Support Forum for further assistance.
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Hello There,
Thanks for reaching out to WPML Support.
Before this thread gets assigned to my colleague, I'd like to offer some initial guidance or potential solutions.
To translate the information attached to an image, first, go to WPML > Settings > Media Translation and ensure that this hidden link">option is selected.
If the wrong image text is showing in the translation editor, make a small update to the image text and save the changes. Then, save the page or post where the image is attached, and proceed to add or update the translation. The image data should then appear correctly in the translation editor.
Please let us know if the information helps or if you need further assistance in this matter. We will be happy to help.
To avoid duplicates, please confirm if the issue in this thread and the one I shared above are the same ? In that case please proceed with the original thread as my colleague has already requested access to the site.
This ticket comes with the wrong image text. The other ticket comes with text duplication, like stuttering entries that repeat within the same WPML Editor.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hi,
I'm happy to offer to take a closer look.
I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site credentials will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.
If you are not able to provide such a copy of the website for testing, please let me know on this ticket.
IMPORTANT:
Please pass me a link or title of a page on which I can see the issue.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
"Possible Robbery Home Invader" is the title of the following image: hidden link
This image is attached to this content inside the media library and this is why this text appears inside the translation editor. You can detach the image inside the media library.
See screenshot.
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Take kindly note:
This page is not translated to 100% inside the WPML Translation Editor.
As you can see on the screenshot, all segments are marked with dotted lines, which means the segments that you see are the moment, are pre-filled with automatic translations.
If you accept each segment you will get charged for automatic translation.
You can click inside the top bar on "Undo translations" and be able to disable the automatic translation by default.
