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This thread is resolved. Here is a description of the problem and solution.

Problem:
When the WPML String Translation Plugin is active, the frontend of the website breaks, displaying no content.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Edit the 'Single Page Template Photo Story #11037' in the default language using Elementor.
2. Open the 'Display Conditions' settings.
3. Remove the selected settings.
4. Update the template.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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Last updated by Enis 4 days, 22 hours ago.

Assisted by: Osama Mersal.

Author Posts
December 29, 2024 at 12:54 pm #16551190

Enis

Hello again,

This problem occured once again. And I did exactly what you adviced. Edied the 'Single Page Template Photo Story #11037' in the default language and updatied its translation. But it did not solve the problem. When WPML String Translation Plugin is active, the frontend breaks.

I attached screenshot of how the page looks when WPML STRING TRAN PLUGIN ACTIVE the page does not bring any content.

December 29, 2024 at 12:56 pm #16551191

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I split the last reply to a new ticket because the initial ticket was closed. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

December 29, 2024 at 4:17 pm #16551485

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please check the access details. I got the following error message. (Error: The username *** is not registered on this site. If you are unsure of your username, try your email address instead.)

Best regards,
Osama

December 29, 2024 at 4:31 pm #16551515

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. Please check if the story post works correctly. (hidden link)

If it works correctly, please apply the following steps on your live site:

1- Edit the "hidden link">Single Page Template Photo Story #11037 Turkish" template using Elementor
2- Open the "Display Conditions" settings
3- Remove the selected settings
4- Update the template

Best regards,
Osama

December 29, 2024 at 4:49 pm #16551582

Enis

Thanks It worked.. Thank you for your support and help Osama..