Problem: The client is experiencing issues with variation thumbnails not displaying correctly on the Croatian (HR) version of their WordPress site, despite working fine on the original Slovenian (SI) version. The client is using the Product Gallery Slider for WooCommerce plugin and has been manually adding each variation for the Croatian language. Solution: We recommend the following steps to ensure that variation images are correctly copied to the translated versions of the products: 1. Navigate to WPML > Settings and locate the Custom Field Translation section. 2. Click on the Show system fields link. 3. Search for the
wavi_value
field in the Custom Field Translation section. 4. If found, set the translation preference for this field to 'Copy'. 5. Save the changes and clear the cache on both your site and browser. 6. Make a minor edit to the product title of a default product and save the changes. 7. Update the translation and check if the issue is resolved.
If this solution does not resolve the issue or seems irrelevant due to updates or different circumstances, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where prices change incorrectly when the String Translation plugin is enabled, it might be due to custom code in your theme. Specifically, the issue arises from a line in the child theme's
functions.php
file that incorrectly replaces text related to price display. Solution: We recommend checking the
functions.php
file in your child theme, specifically around line 51. Look for the following line of code:
To resolve the issue, you can either comment out or remove this line. This change should correct the price display by preventing the alteration of admin string names that affect how prices are shown.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using the xstore theme and want to translate the 'Description after content' field in WooCommerce categories, but only the 'Description' appears after translation. Solution: The field you are trying to translate is a custom term meta. Here’s what you should do: 1. Navigate to WPML > Settings > Custom Term Meta Translation. 2. Change the translation preference for _et_second_description from 'Don't translate' to 'Translate'. 3. You can now translate this second description while translating your categories in WPML > Taxonomy Translation.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client installed the "Give PW" plugin and used WPML to translate its strings. Although all strings were found and translated, half of them are not appearing translated on the frontend.
Solution: We discovered that some strings originate from JavaScript files like
or TypeScript files, which WPML cannot translate. Additionally, some strings such as "Payment Amount" appear in the String Translation but are sourced from different parts of the plugin, leading to confusion as they are not used in the form itself. To resolve this, the client should refer to the plugin's documentation for translating strings or contact the plugin author for more guidance. It's also noted that the Slovenian translations for the plugin on wordpress.org are only 4% complete. The client can contribute to the translations here or use another tool as suggested in the plugin's documentation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client wanted to know if they can compare WPML AI translations with Google and DeepL, and if WPML AI supports translation to Croatian. Solution: We informed the client that WPML AI currently supports translating content from English to German, Spanish, French, Portuguese, and Italian, but not to Croatian. Regarding the comparison of WPML AI translations with Google and DeepL, we explained that a direct comparison isn't possible. However, the client can toggle the translation engines on and off and translate the content as described in this documentation. It's important to note that translating the same content will not be included in the comparison, as it is stored in the translation memory. More details can be found here: documentation.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client was facing an issue where despite translating everything in string translations, the cart was not translated. Additionally, a new cart page with the URL '/cart-2/' was automatically being created and set as the default, which was happening on multiple websites using WPML. Solution: We recommended checking if the 'Auto-generate from title' option was enabled in WPML>>Settings>>Translated documents options>>Page URL settings, as WPML follows WordPress guidelines for creating post slugs. If a post slug 'cart' exists, WordPress will automatically add 'cart-2' for a new post with the same slug. For more details, refer to the documentation on translating page and post URL slugs at https://wpml.org/documentation/getting-started-guide/translating-page-slugs/#translate-page-and-post-url-slugs and https://crocoblock.com/knowledge-base/articles/how-to-create-wordpress-slugs-and-permalinks/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
