Adding credits for auto-translate not seen on the website

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Tagged: Documentation request

This topic contains 3 replies, has 0 voices.

Last updated by lauraW-12 12 hours, 41 minutes ago.

Assisted by: Bobby.

Author	Posts
June 27, 2025 at 11:51 am #17177244
lauraW-12	Background of the issue: I am trying to add credits for auto-translate on my website hidden link using WPML. The website was migrated, and there might be issues due to the migration. I attempted to check support at `wp-admin/admin.php?page=otgs-installer-support`but there is all ok. Symptoms: After adding credits, I see an error message in the translations tool suggesting I can add credits or pay as I go, even though credits were already added. Questions: Why am I seeing an error message about adding credits when they have already been added? Could the migration have caused issues with the connection to WPML? How to fix this?
June 27, 2025 at 5:33 pm #17178404
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, We found 5 records in our system linked to your site, each with a different organization ID. This means credits purchased in your staging site weren't visible on the live site. For example, the live site had 0 credits, while the staging URL (hidden link) had an active Pay As You Go license and used credits. These were originally linked but became separated during your recent migration. I’ve reconnected them for you, so the credits should now appear correctly. Next time, please follow this guide when migrating to keep the same organization ID.
June 30, 2025 at 8:24 am #17181692
lauraW-12	Hi Bobby, thank you for the help so far. Unfortunately we do not see the credits and WPML does not work properly at the moment. Can you please double check. Thanks, Frederic
June 30, 2025 at 10:02 pm #17186147
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi Frederic, Please check now, it looks like the site was moved again. Did you perform a migration? I have re assigned it and it should work OK.
July 1, 2025 at 9:06 am #17187466
lauraW-12	Thank you so much, Bobby! Amazing, all seems working like it should now. And no it wasn't migrated again, but maybe there vere a troubles becouse of our prev. migration.