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Tagged: Translation Service
This topic contains 6 replies, has 3 voices.
Last updated by Ahmed Mamdouh 2 months, 1 week ago.
Assisted by: Ahmed Mamdouh.
Author | Posts |
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September 23, 2024 at 7:15 am | |
Popie Matsouka |
Background of the issue: Symptoms: Questions: |
September 23, 2024 at 7:47 am | |
September 23, 2024 at 7:48 am #16207715 | |
Christopher Amirian Supporter
Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00) |
Hi, Please get back to us with the result of sending back the translations from your translation service to WPML. And the result of the PHP memory limit increase. Thanks. |
September 24, 2024 at 11:33 am #16214312 | |
Popie Matsouka |
From the Translation Hub, I cancelled all the projects and jobs. However, in hidden link they still appear as "In progress". They even have the wrong language, I requested Greek and I see them as into French. Then, I went on the website, WPML, Translation Management, Dashboard and selected 10 files total. I added them in the translation basket, they seemed to get packaged and sent to MTLT. This is literally driving me crazy. I can give you access to both the website and the Translation Hub, so you can check for yourself if you can select my Pages, send them to my MTLT account for translation, and get them back from there. Because I cannot try to see if the pages I translate get in place back on the website, if I never receive the pages in the first place. Also, I asked the developer and they said they have now increased my memory limit to 512 MB. Lastly, this is the Communication Log from my last attempt to create the batch of 10 files: de":"ky"},{"value":"lo","iso_code":"lo"},{"value":"li","iso_code":"li"},{"value":"lb","iso_code":"lb"},{"value":"mg","iso_code":"mg"},{"value":"ml","iso_code":"ml"},{"value":"me","iso_code":"me"},{"value":"nn","iso_code":"nn"},{"value":"os","iso_code":"os"},{"value":"ru-ua","iso_code":"ru-ua"},{"value":"sa-in","iso_code":"sa-in"},{"value":"sd","iso_code":"sd"},{"value":"si","iso_code":"si"},{"value":"es-cl","iso_code":"es-cl"},{"value":"es-co","iso_code":"es-co"},{"value":"es-pe","iso_code":"es-pe"},{"value":"es-pr","iso_code":"es-pr"},{"value":"es-ve","iso_code":"es-ve"},{"value":"su","iso_code":"su"},{"value":"sw","iso_code":"sw"},{"value":"tg","iso_code":"tg"},{"value":"ta-lk","iso_code":"ta-lk"},{"value":"tt","iso_code":"tt"},{"value":"te","iso_code":"te"},{"value":"bo","iso_code":"bo"},{"value":"ug","iso_code":"ug"},{"value":"wa","iso_code":"wa"},{"value":"af","iso_code":"af"},{"value":"az","iso_code":"az"},{"value":"bn","iso_code":"bn"},{"value":"zh","iso_code":"zh"},{"value":"fa-af","iso_code":"fa-af"},{"value":"fl-be","iso_code":"fl-be"},{"value":"ka","iso_code":"ka"},{"value":"gu","iso_code":"gu"},{"value":"ht","iso_code":"ht"},{"value":"kk","iso_code":"kk"},{"value":"km","iso_code":"km"},{"value":"ms","iso_code":"ms"},{"value":"mr","iso_code":"mr"},{"value":"ps","iso_code":"ps"},{"value":"es-ar","iso_code":"es-ar"},{"value":"tl","iso_code":"tl"},{"value":"no","iso_code":"no"},{"value":"de-de","iso_code":"de-de"},{"value":"ja-jp","iso_code":"ja-jp"},{"value":"es-xl","iso_code":"es-xl"},{"value":"tr-tr","iso_code":"tr-tr"},{"value":"it-it","iso_code":"it-it"},{"value":"ru-ru","iso_code":"ru-ru"},{"value":"pl-pl","iso_code":"pl-pl"},{"value":"id-id","iso_code":"id-id"},{"value":"ko-kr","iso_code":"ko-kr"},{"value":"nl-nl","iso_code":"nl-nl"},{"value":"th-th","iso_code":"th-th"},{"value":"es-la","iso_code":"es-la"},{"value":"es-xm","iso_code":"es-xm"},{"value":"ar-in","iso_code":"ar-in"},{"value":"ar-il","iso_code":"ar-il"},{"value":"ar-om","iso_code":"ar-om"},{"value":"bn-in","iso_code":"bn-in"},{"value":"bsc","iso_code":"bsc"},{"value":"ca-xv","iso_code":"ca-xv"},{"value":"fa-in","iso_code":"fa-in"},{"value":"ms-bn","iso_code":"ms-bn"},{"value":"ne-in","iso_code":"ne-in"},{"value":"sr-ba","iso_code":"sr-ba"},{"value":"sr-me","iso_code":"sr-me"},{"value":"sr-sr","iso_code":"sr-sr"},{"value":"srl-ba","iso_code":"srl-ba"},{"value":"srl-me","iso_code":"srl-me"},{"value":"ur-in","iso_code":"ur-in"},{"value":"qu-bo","iso_code":"qu-bo"},{"value":"qu-ec","iso_code":"qu-ec"},{"value":"uza","iso_code":"uza"},{"value":"uzl","iso_code":"uzl"},{"value":"af-za","iso_code":"af-za"},{"value":"az-az","iso_code":"az-az"},{"value":"be-by","iso_code":"be-by"},{"value":"bg-bg","iso_code":"bg-bg"},{"value":"bs-ba","iso_code":"bs-ba"},{"value":"ca-es","iso_code":"ca-es"},{"value":"cs-cz","iso_code":"cs-cz"},{"value":"da-dk","iso_code":"da-dk"},{"value":"el-gr","iso_code":"el-gr"},{"value":"et-ee","iso_code":"et-ee"},{"value":"fi-fi","iso_code":"fi-fi"},{"value":"he-il","iso_code":"he-il"},{"value":"hi-in","iso_code":"hi-in"},{"value":"hr-hr","iso_code":"hr-hr"},{"value":"hu-hu","iso_code":"hu-hu"},{"value":"hy-am","iso_code":"hy-am"},{"value":"is-is","iso_code":"is-is"},{"value":"ka-ge","iso_code":"ka-ge"},{"value":"lb-lu","iso_code":"lb-lu"},{"value":"lt-lt","iso_code":"lt-lt"},{"value":"lv-lv","iso_code":"lv-lv"},{"value":"mk-mk","iso_code":"mk-mk"},{"value":"mn-mn","iso_code":"mn-mn"},{"value":"ms-my","iso_code":"ms-my"},{"value":"mt-mt","iso_code":"mt-mt"},{"value":"ro-ro","iso_code":"ro-ro"},{"value":"sk-sk","iso_code":"sk-sk"},{"value":"sl-si","iso_code":"sl-si"},{"value":"sq-al","iso_code":"sq-al"},{"value":"sr-rs","iso_code":"sr-rs"},{"value":"sv-se","iso_code":"sv-se"},{"value":"uk-ua","iso_code":"uk-ua"},{"value":"uz-uz","iso_code":"uz-uz"},{"value":"vi-vn","iso_code":"vi-vn"},{"value":"hmn","iso_code":"hmn"},{"value":"sm","iso_code":"sm"},{"value":"zh-hans-tw","iso_code":"zh-hans-tw"},{"value":"es-bo","iso_code":"es-bo"},{"value":"en-sg","iso_code":"en-sg"},{"value":"gb","iso_code":"gb"},{"value":"en-ie","iso_code":"en-ie"},{"value":"nb-no","iso_code":"nb-no"}] "response": {"custom_fields":[{"label":"API token","name":"api_token","type":"text"}]} "response": [{"id":1891670,"cms_id":"post_4687_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891671,"cms_id":"post_4916_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891672,"cms_id":"post_5028_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891673,"cms_id":"post_5089_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891674,"cms_id":"post_5118_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null}] "response": [] "response": [{"id":1891670,"cms_id":"post_4687_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891671,"cms_id":"post_4916_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891672,"cms_id":"post_5028_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891673,"cms_id":"post_5089_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891674,"cms_id":"post_5118_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null}] "response": [] |
September 24, 2024 at 1:23 pm #16215186 | |
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hello, This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket. Please provide me with the website credentials and an example from the pages that have the issue and I'll replicate and trace the issue. I set your next reply as private to safely share the website credentials, Ahmed Mamdouh. |
September 25, 2024 at 7:07 am | |
September 25, 2024 at 8:11 am #16218762 | |
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hello, Thanks for providing the credentials. I managed to update the jobs status by clicking the "check status and get translations" button and it updated the jobs status from "In-progress" to canceled. Also, I managed to send a new job "I was making a small check to see if there are any errors in the connector" and it went successfully. Let me know if you need any other help, |
September 25, 2024 at 12:25 pm #16220291 | |
Popie Matsouka |
Hello, I see that for your check "I was making a small check to see if there are any errors in the connector" you sent only 1 Page (1 file). Try sending 15 files together as a batch and let me know if it works. Regards |
September 25, 2024 at 2:35 pm #16221228 | |
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00) |
Hello, Kindly be informed that the issue has been resolved and I managed to send 20 pages in one batch as shown in the attached screenshot. The issue was about some configurations related to the XLIFF files, once I updated the settings it worked correctly. Best regards, |