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This topic contains 6 replies, has 3 voices.

Last updated by Ahmed Mamdouh 2 months, 1 week ago.

Assisted by: Ahmed Mamdouh.

Author Posts
September 23, 2024 at 7:15 am

Popie Matsouka

Background of the issue:
I'm putting the pages of my website in the basket and trying to send them to myself (as a translation service) so I can translate them. The website I need help with is hidden link.

Symptoms:
Though the system says that the batches are being prepared and then going to the translator (me), they never arrive on my Translation Hub.

Questions:
Why are the translation batches not arriving on my Translation Hub?

September 23, 2024 at 7:47 am
September 23, 2024 at 7:48 am #16207715

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Please get back to us with the result of sending back the translations from your translation service to WPML.

And the result of the PHP memory limit increase.

Thanks.

September 24, 2024 at 11:33 am #16214312

Popie Matsouka

From the Translation Hub, I cancelled all the projects and jobs. However, in hidden link they still appear as "In progress". They even have the wrong language, I requested Greek and I see them as into French.

Then, I went on the website, WPML, Translation Management, Dashboard and selected 10 files total. I added them in the translation basket, they seemed to get packaged and sent to MTLT.
However, me as MTLT, I never received them. Also, I do not see the 10 files in the Jobs tab of the Translation Management section of the plugin.

This is literally driving me crazy. I can give you access to both the website and the Translation Hub, so you can check for yourself if you can select my Pages, send them to my MTLT account for translation, and get them back from there.

Because I cannot try to see if the pages I translate get in place back on the website, if I never receive the pages in the first place.

Also, I asked the developer and they said they have now increased my memory limit to 512 MB.

Lastly, this is the Communication Log from my last attempt to create the batch of 10 files:

de":"ky"},{"value":"lo","iso_code":"lo"},{"value":"li","iso_code":"li"},{"value":"lb","iso_code":"lb"},{"value":"mg","iso_code":"mg"},{"value":"ml","iso_code":"ml"},{"value":"me","iso_code":"me"},{"value":"nn","iso_code":"nn"},{"value":"os","iso_code":"os"},{"value":"ru-ua","iso_code":"ru-ua"},{"value":"sa-in","iso_code":"sa-in"},{"value":"sd","iso_code":"sd"},{"value":"si","iso_code":"si"},{"value":"es-cl","iso_code":"es-cl"},{"value":"es-co","iso_code":"es-co"},{"value":"es-pe","iso_code":"es-pe"},{"value":"es-pr","iso_code":"es-pr"},{"value":"es-ve","iso_code":"es-ve"},{"value":"su","iso_code":"su"},{"value":"sw","iso_code":"sw"},{"value":"tg","iso_code":"tg"},{"value":"ta-lk","iso_code":"ta-lk"},{"value":"tt","iso_code":"tt"},{"value":"te","iso_code":"te"},{"value":"bo","iso_code":"bo"},{"value":"ug","iso_code":"ug"},{"value":"wa","iso_code":"wa"},{"value":"af","iso_code":"af"},{"value":"az","iso_code":"az"},{"value":"bn","iso_code":"bn"},{"value":"zh","iso_code":"zh"},{"value":"fa-af","iso_code":"fa-af"},{"value":"fl-be","iso_code":"fl-be"},{"value":"ka","iso_code":"ka"},{"value":"gu","iso_code":"gu"},{"value":"ht","iso_code":"ht"},{"value":"kk","iso_code":"kk"},{"value":"km","iso_code":"km"},{"value":"ms","iso_code":"ms"},{"value":"mr","iso_code":"mr"},{"value":"ps","iso_code":"ps"},{"value":"es-ar","iso_code":"es-ar"},{"value":"tl","iso_code":"tl"},{"value":"no","iso_code":"no"},{"value":"de-de","iso_code":"de-de"},{"value":"ja-jp","iso_code":"ja-jp"},{"value":"es-xl","iso_code":"es-xl"},{"value":"tr-tr","iso_code":"tr-tr"},{"value":"it-it","iso_code":"it-it"},{"value":"ru-ru","iso_code":"ru-ru"},{"value":"pl-pl","iso_code":"pl-pl"},{"value":"id-id","iso_code":"id-id"},{"value":"ko-kr","iso_code":"ko-kr"},{"value":"nl-nl","iso_code":"nl-nl"},{"value":"th-th","iso_code":"th-th"},{"value":"es-la","iso_code":"es-la"},{"value":"es-xm","iso_code":"es-xm"},{"value":"ar-in","iso_code":"ar-in"},{"value":"ar-il","iso_code":"ar-il"},{"value":"ar-om","iso_code":"ar-om"},{"value":"bn-in","iso_code":"bn-in"},{"value":"bsc","iso_code":"bsc"},{"value":"ca-xv","iso_code":"ca-xv"},{"value":"fa-in","iso_code":"fa-in"},{"value":"ms-bn","iso_code":"ms-bn"},{"value":"ne-in","iso_code":"ne-in"},{"value":"sr-ba","iso_code":"sr-ba"},{"value":"sr-me","iso_code":"sr-me"},{"value":"sr-sr","iso_code":"sr-sr"},{"value":"srl-ba","iso_code":"srl-ba"},{"value":"srl-me","iso_code":"srl-me"},{"value":"ur-in","iso_code":"ur-in"},{"value":"qu-bo","iso_code":"qu-bo"},{"value":"qu-ec","iso_code":"qu-ec"},{"value":"uza","iso_code":"uza"},{"value":"uzl","iso_code":"uzl"},{"value":"af-za","iso_code":"af-za"},{"value":"az-az","iso_code":"az-az"},{"value":"be-by","iso_code":"be-by"},{"value":"bg-bg","iso_code":"bg-bg"},{"value":"bs-ba","iso_code":"bs-ba"},{"value":"ca-es","iso_code":"ca-es"},{"value":"cs-cz","iso_code":"cs-cz"},{"value":"da-dk","iso_code":"da-dk"},{"value":"el-gr","iso_code":"el-gr"},{"value":"et-ee","iso_code":"et-ee"},{"value":"fi-fi","iso_code":"fi-fi"},{"value":"he-il","iso_code":"he-il"},{"value":"hi-in","iso_code":"hi-in"},{"value":"hr-hr","iso_code":"hr-hr"},{"value":"hu-hu","iso_code":"hu-hu"},{"value":"hy-am","iso_code":"hy-am"},{"value":"is-is","iso_code":"is-is"},{"value":"ka-ge","iso_code":"ka-ge"},{"value":"lb-lu","iso_code":"lb-lu"},{"value":"lt-lt","iso_code":"lt-lt"},{"value":"lv-lv","iso_code":"lv-lv"},{"value":"mk-mk","iso_code":"mk-mk"},{"value":"mn-mn","iso_code":"mn-mn"},{"value":"ms-my","iso_code":"ms-my"},{"value":"mt-mt","iso_code":"mt-mt"},{"value":"ro-ro","iso_code":"ro-ro"},{"value":"sk-sk","iso_code":"sk-sk"},{"value":"sl-si","iso_code":"sl-si"},{"value":"sq-al","iso_code":"sq-al"},{"value":"sr-rs","iso_code":"sr-rs"},{"value":"sv-se","iso_code":"sv-se"},{"value":"uk-ua","iso_code":"uk-ua"},{"value":"uz-uz","iso_code":"uz-uz"},{"value":"vi-vn","iso_code":"vi-vn"},{"value":"hmn","iso_code":"hmn"},{"value":"sm","iso_code":"sm"},{"value":"zh-hans-tw","iso_code":"zh-hans-tw"},{"value":"es-bo","iso_code":"es-bo"},{"value":"en-sg","iso_code":"en-sg"},{"value":"gb","iso_code":"gb"},{"value":"en-ie","iso_code":"en-ie"},{"value":"nb-no","iso_code":"nb-no"}]
}
09/24/2024 10:45:42 am - call - hidden link - {"service_id":112,"api_version":1.1000000000000001}
09/24/2024 10:45:43 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": {"custom_fields":[{"label":"API token","name":"api_token","type":"text"}]}
}
09/24/2024 10:46:03 am - call - /jobs.json?api_version=1.1000000000000001&filter%5Bjob_ids%5D%5B0%5D=1891670&filter%5Bjob_ids%5D%5B1%5D=1891671&filter%5Bjob_ids%5D%5B2%5D=1891672&filter%5Bjob_ids%5D%5B3%5D=1891673&filter%5Bjob_ids%5D%5B4%5D=1891674&filter%5Barchived%5D=1&accesskey=UNDISCLOSED - {"api_version":1.1000000000000001,"filter":{"job_ids":[1891670,1891671,1891672,1891673,1891674],"archived":1},"accesskey":"UNDISCLOSED"}
09/24/2024 10:46:03 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": [{"id":1891670,"cms_id":"post_4687_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891671,"cms_id":"post_4916_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891672,"cms_id":"post_5028_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891673,"cms_id":"post_5089_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891674,"cms_id":"post_5118_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null}]
}
09/24/2024 10:46:03 am - call - /jobs.json?api_version=1.1000000000000001&filter%5Bjob_state%5D=translation_ready&filter%5Barchived%5D=0&filter%5Brevision_greater_than%5D=1&accesskey=UNDISCLOSED - {"api_version":1.1000000000000001,"filter":{"job_state":"translation_ready","archived":0,"revision_greater_than":1},"accesskey":"UNDISCLOSED"}
09/24/2024 10:46:04 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": []
}
09/24/2024 11:32:06 am - call - /jobs.json?api_version=1.1000000000000001&filter%5Bjob_ids%5D%5B0%5D=1891670&filter%5Bjob_ids%5D%5B1%5D=1891671&filter%5Bjob_ids%5D%5B2%5D=1891672&filter%5Bjob_ids%5D%5B3%5D=1891673&filter%5Bjob_ids%5D%5B4%5D=1891674&filter%5Barchived%5D=1&accesskey=UNDISCLOSED - {"api_version":1.1000000000000001,"filter":{"job_ids":[1891670,1891671,1891672,1891673,1891674],"archived":1},"accesskey":"UNDISCLOSED"}
09/24/2024 11:32:07 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": [{"id":1891670,"cms_id":"post_4687_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891671,"cms_id":"post_4916_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891672,"cms_id":"post_5028_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891673,"cms_id":"post_5089_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null},{"id":1891674,"cms_id":"post_5118_en_fr","job_state":"waiting_translation","source_language":"en","target_language":"fr","batch":{"id":101301},"archived":false,"translation_revision":0,"ts_status":null,"last_sync_status":"finished","last_sync_date":"2024-09-23T07:37:27.000Z","translated_xliff_download_url":null,"cancellation_reason":null}]
}
09/24/2024 11:32:07 am - call - /jobs.json?api_version=1.1000000000000001&filter%5Bjob_state%5D=translation_ready&filter%5Barchived%5D=0&filter%5Brevision_greater_than%5D=1&accesskey=UNDISCLOSED - {"api_version":1.1000000000000001,"filter":{"job_state":"translation_ready","archived":0,"revision_greater_than":1},"accesskey":"UNDISCLOSED"}
09/24/2024 11:32:07 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},

"response": []
}

September 24, 2024 at 1:23 pm #16215186

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket.

Please provide me with the website credentials and an example from the pages that have the issue and I'll replicate and trace the issue.

I set your next reply as private to safely share the website credentials,

Ahmed Mamdouh.

September 25, 2024 at 7:07 am
September 25, 2024 at 8:11 am #16218762

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

Thanks for providing the credentials.

I managed to update the jobs status by clicking the "check status and get translations" button and it updated the jobs status from "In-progress" to canceled.

Also, I managed to send a new job "I was making a small check to see if there are any errors in the connector" and it went successfully.

Let me know if you need any other help,
Ahmed Mamdouh.

September 25, 2024 at 12:25 pm #16220291

Popie Matsouka

Hello,

I see that for your check "I was making a small check to see if there are any errors in the connector" you sent only 1 Page (1 file).

Try sending 15 files together as a batch and let me know if it works.

Regards
Popie

September 25, 2024 at 2:35 pm #16221228

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

Kindly be informed that the issue has been resolved and I managed to send 20 pages in one batch as shown in the attached screenshot.

The issue was about some configurations related to the XLIFF files, once I updated the settings it worked correctly.

Best regards,
Ahmed Mamdouh.

1727274774669.png