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Supporter timezone: Europe/Kyiv (GMT+02:00)

This topic contains 7 replies, has 0 voices.

Last updated by Andrey 16 minutes ago.

Assisted by: Andrey.

Author Posts
January 28, 2025 at 3:36 pm #16642386

bernardC-11

Background of the issue:
I am trying to translate pages on my website, which is at the development stage. I created several pages using the Elementor editor, and everything was fine until I installed WPML. The theme used is the Hello theme. The issue can be seen on this page: hidden link.

Symptoms:
1. The content below the picture moves down the page on translated pages and sometimes on the original page. 2. The image on top does not show on new browsers (incognito windows or browsers with clear history) on both translated and original pages. Some pages work, while others don't.

Questions:
Why does the content move down the page on translated pages?
Why is the image not showing on new browsers for both translated and original pages?

January 28, 2025 at 10:11 pm #16644000

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

If you temporarily disable WPML, will this resolve the issue?

Please refer to the guide on How to Translate an Elementor Website with WPML: https://wpml.org/documentation/plugins-compatibility/elementor/

Remember to back up your database before making any changes.

January 29, 2025 at 12:37 pm #16646430

bernardC-11

Hi Andrey,

Thanks for reaching out and sorry for this long delay. The reason is that I am still working with the hostmaster to try to slove issues, namely with the REST API, which apparently is caused by WPML itself.

It's now been almost 2 full days for me dedicated to solve WPML issues and I think it's too much. I used W¨ML twice on 2 websites and let's face it, it never worked.

So, I will wait a bit until the hostmaster repairs it another time, then come back here to report. If you do not have a proper solution to propose other than the basic deactivate the plugins, then I will abandon WPML altogether, t will tke me less time translating 500 pages manually than debugging WPML.

Will be back here soon, I hope to see the support team really getting involvd for once.

Regards,
Bernard

January 29, 2025 at 4:05 pm #16647770

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for your feedback, Bernard. I’m sorry that you ran into trouble with this.

I want to mention that, like WordPress, WPML relies on the WordPress REST API.

https://wpml.org/documentation/support/rest-api-dependencies/

January 29, 2025 at 6:25 pm #16648279

bernardC-11

Hi Andrey,

Thanks for the info. I confrim REST API and all parameters of the server are all right. Confirmed by my hosting company I work with since almost 20 years.

Unfortunately, WPML is not up to this standard and is still not working properly. Enough is enough, I will be using another translater and stop wasting my time to be told all is fine with WPML. It's only all the rest of the Internet which is wrong.

I still think it should be removed from the market.

Nothing personal here.

Regards,
Bernard

You can close the ticket of course.

January 29, 2025 at 7:33 pm #16648424

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for your feedback.

Would you like me to look into the issue?

To better assist you, please provide more details about the problem you are experiencing, including screenshots. Looking at the page you provided, I can see the same layout on the original and translated page.

January 30, 2025 at 7:37 am #16649650

bernardC-11

Hi Andrey,
Thanks but it's too late now to propose your involvement. FYI, I have tried a few more translations of more complex pages and yes, the images etc were all fine.

Then I noticed the (already-translated) loop items were not being reproduced on the translated pages. OK, I could add them manually.

Then I saw that it was not possible to have the same slug for a category in different languages et.

Too much for ma. I have removed WPML and enjoying Polylang as a simple language swithcher and manually uploading translated contents. Much easier and quicker than trying to debug WPML.
I will gladly not renew my WPML subscription upon expiration.

Regards,
Bernard

January 30, 2025 at 9:04 pm #16653454

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for your feedback, Bernard.

If you would like to try WPML again, please submit a new support ticket, and we will be glad to help you.

Then I saw that it was not possible to have the same slug for a category in different languages et.

WPML can also handle this. You just need to edit the category in the secondary language and either add the same slug or remove any language prefixes.

I hope you have a nice weekend ahead.