Background of the issue:
Cannot add translation manager (no name found). Only simple translator. Even if I remove the user as translator and try adding as manager.
Thank you for contacting WPML Support. Could you please ensure that the user role is set to Editor for the user you are trying to add as a Translation Manager?
If the issue persists, kindly check the browser console for any JavaScript errors when attempting to search for the user to add them as a Translation Manager.
Okay, Could you please follow the below steps and let me know how it goes:
1. Please try to use another browser and see if this resolves the issue.
2. If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.
Your next answer will be private, meaning only you and I can access it.
=== Please backup your database and website ===
✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.
Thank you
The topic ‘[Closed] Cannot add translation manager’ is closed to new replies.
