Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 4 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 6 months ago.

Assisted by: Mohamed Sayed.

Author Posts
July 23, 2023 at 3:33 am #14084003

axeld-7

I am trying to:View translated menu

Link to a page where the issue can be seen:
hidden link
hidden link

I expected to see: Menu in english

Instead, I got: No menu

July 23, 2023 at 3:54 pm #14084913

Mohamed Sayed

Hi there,
Thanks for contacting WPML support.

I think the issue could be related to the translation preferences of the theme's custom fields which appears in your page editor.

Please try the following steps and let me know if that helps:

1. Go to WPML > Settings > Custom Fields Translation
2. Set the following fields to "Copy": rz_header_layout, rz_header_primary_menu
3. Save the changes
4. Edit the homepage in the default language and make a small change then save it
5. Update the translation

Let me know please if that helps.

Kind regards,
Mohamed

July 24, 2023 at 3:46 pm #14091197

axeld-7

I tried that, but still No success 🙁

Screenshot 2023-07-24 at 9.46.23.png
Screenshot 2023-07-24 at 9.46.10.png
Screenshot 2023-07-24 at 9.43.16.png
July 24, 2023 at 5:24 pm #14091837

Mohamed Sayed

Hi,

I would need to request temporary access (WP-Admin) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation

July 25, 2023 at 10:36 am #14095567

Mohamed Sayed

Hi,

It seems that the steps I shared are working, I just resaved the homepage translation then the issue was fixed. Now I can see the correct menu when switching to English hidden link

Please check again and confirm.