Background of the issue:
I'm trying to get our credits added to the production site for automatic translation using WPML. We use Pantheon, and the process of unregistering and registering on the production site is challenging.
Symptoms:
Credits are not being added for automatic translation.
Questions:
How can I add credits to the production site for automatic translation?
Is there a more efficient way to register and unregister on Pantheon?
Could you please check if the credits are now showing?
If not, I’d kindly ask you to share temporary access (WP admin and FTP) so I can investigate further. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
**IMPORTANT**
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
The private box looks like this: hidden link
Thank you, we tested out assigning credits and that seems to be working.
However, we're now running into additional problems. The Translate Everything Automatically configuration is turned off as we want to choose what we translate. If I assign myself something a translation and use the ATE to translate, even though the translation is at a 100%, if I click Complete, the translation remains stuck "In Progress" and never finishes. It's not available for review and does not publish.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
I've investigated the issue and found that the problem is caused by a mismatch between the translation ID on your site and the one we have in our records. This is preventing the translation process from working correctly.
To fix this, I would need your permission to install a small plugin that will allow me to resolve the issue for you. Once that’s done, you should be able to create and manage translations without any problems.
Please let me know if I have your permission to proceed.
Thank you, sounds like we're getting closer. The Pantheon environment presents us with some challenges as we cannot install plugins directly on the live site. They force us to install on a Dev site, merge it to a Test site and then merge that to the Live site. So I think these would be the options.
- We can grant you access to the Dev site to install the plugin there and we can then push it forward to live.
- You can send us the plugin and we'll install and let you know when it is available on live.
- Another option might to let us know what the correct Translation ID is along with the Database option field that stores the information and we may be able to force a change on the live site Database.
Let us know which makes the most sense for WPML.
Thanks.
Paola, the plugin has been moved to the production environment and has been activated. Please update what the next steps need to be so we can get this issue resolved as soon as possible. Thank you
