This thread is resolved. Here is a description of the problem and solution.
Problem: The translation service translated some jobs but the translation can't be retrieved to the website
Solution: the upload translated XLIFF file was having some issues in the format, I told the client to remove the extra tags that causes the issues and it solved the problem
Relevant Documentation:
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Background of the issue:
I am trying to: A translation job I sent to CrowdIn is stuck in the "in progress" state, despite all strings being translated in CrowdIn. Can you help? TP ID: 1780286 (Describe what you were attempting when the issue occurred)
Symptoms:
A translation job is stuck in the "in progress" state even though all strings are translated in CrowdIn.
Questions:
Why is the translation job stuck in the "in progress" state?
How can I resolve the issue of the translation job not completing?
Edit the page in question (in original language) and resave the page. Make sure you don’t actually do any changes before saving.
Once you do that it will re trigger the job and it should help get it unstuck. once done go to WPML->Translation Management and run the Check status and get translations button.
That doesn't help. It creates a new translation job that replaces the old one, but even the new job is stuck in "in progress" despite all strings being translated in CrowdIn. The new TP ID is 1782318, the dashboard links to hidden link
The job with ID 1782364 is the problem one (I resubmitted the translation job to CrowdIn yesterday). The translation service says that the translation is not ready yet. As I've been trying to tell you, I think the problem lies in your translation service not recognizing that the translation job is completed in CrowdIn, for some reason. It would be really helpful if you could figure out why that is the case.
> Also, did you by any chance every open this specific job in a local translator software before it was sent to Crowdin ?
This is Ahmed Mamdouh from the translation proxy team and I'll help you solve this issue.
I checked our logs and I found an error related to the translated XLIFF file you are trying to upload, So I need you to provide me with 2 things to be able to know the root cause of this issue:
1- A screenshot from the jobs tab (Go to the website admin access and from the side menu go to WPML -> Translation Management -> Jobs) with a highlight on the mentioned job.
2- Please provide me with the translated XLIFF file for this job to check it (you will probably need to upload the file on any of the cloud services "Google Drive - dropbox -etc..")
I checked the provided XLIFF file and I found that there is an extra end of tag that causes the issue, In line 1631, there is a </g> without opening as shown in the attached screenshot, you need to remove this text, and upload the file again and it will work properly.
Thanks, that solved the problem. I'm not sure why the source strings were not escaped before upload, as seems to be the case for other jobs. I'd appreciate if you could delete that screenshot as it's public.
