Thank you for your understanding and patience. I'm sorry for the delay in getting back to you. Rest assured, we're still investigating, and we'll provide an update as soon as we can.
Hello Kor,
I hope you will find a solution.
Do you think a solution will be found by tomorrow?
This problem is blocking a lot of development on my side.
Thanks in advance,
Victor
Unfortunately, I'm unable to reproduce the issue on our sandbox site located at hidden link .
For the English version, you can visit: hidden link.
For the Dutch version, you can visit: hidden link.
Everything appears to be functioning correctly, and I've successfully translated without encountering any problems. Could you please double-check and let me know if I've overlooked any steps in replicating the issue?
I checked your sandbox and yes, it works fine.
It's very strange we can't reproduce the issue.
For sure, error come from Cusrev plugin because when we desactivate it, it works.
I just found something interesting.
I try with a new product : hidden link
This product has 8 reviews in french.
I created the english product (from the french).
I checked in string translation the reviews and found that there are 2 similar reviews : one set for french and another one set for english. ->screenshot
As you can see, the french review is from wcml-reviews domain and the english review is from woocommerce domain.
I change the review set as english (woocommerce domain) to french.
After that, I put translation for both and discover that translation worked only when I put it to the review from woocommerce domain.
Let me know if it help you and if you understand something ?
Upon reviewing the screenshot, it appears that the string is associated with the "Woocommerce" text domain, which seems irrelevant since it is not related to a review. Therefore, we can disregard it.
Let's now shift our focus to reproducing the issue on our sandbox site at hidden link . Since I no longer have access to your website, could you please install the required plugin on the sandbox site so that we can accurately replicate the issue?
I regret any inconvenience caused, but to proceed with further troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
Please duplicate the staging site. I went from 6gb to 2gb with filter. impossible to go to 400Mb.
But you can already do all your test on staging site. Why duplicate it ?
Apologies for the delay in my response. The token access you provided has already expired. Could you please grant access to your staging website so that I can create a copy? Additionally, I'll need to share the logins with our second-tier support team to investigate the issue further for you.
It's important to emphasize the necessity of having a backup for security reasons and to mitigate any potential data loss. You can utilize the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to meet your backup needs.
Please rest assured that any forthcoming correspondence will be treated with confidentiality and will only be visible to you and me.
I found a new error with cusrev / wpml : "show more reviews" is not working.
For example (prod site) : hidden link
When I try "show more reviews (38)", only one more review is displayed. I think because it's the english page and total of english review is 6 (but I ask all languages reviews).
