Deleted gutenberg blocks visible when translating

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 6 replies, has 2 voices.

Last updated by Kor 1 year, 7 months ago.

Assisted by: Kor.

Author	Posts
March 28, 2023 at 6:41 pm #13352213
mushehovO	Today was a problem. 1. Not particularly related to WPML, but perhaps useful information for you. If you leave Gutenberg enabled, then when editing old posts, it opens a completely different post. After I turned it off, I use Page Bakery. Everything is working. But when translating the main page of the store. As if there were old translations of Gutenberg. Although there are no such blocks in the editor. Deleted through string translation. But there were other blocks with the name as on the screenshots. Content is the same. What is this? How to get rid? What is the link to your site? hidden link
March 29, 2023 at 10:43 am #13356955
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. Please backup before you do the following. Go to WPML > Packages > Locate the Page ID that you've created using Gutenberg. It should show Gutenberg > Page Builder Page 22(Your Page ID). Then, check and delete it. Let me know if the strings still show when translating the page using the Classic Translation Editor. Thanks! Kor
March 29, 2023 at 6:22 pm #13361411
mushehovO	Thank You! Unfortunately there are no such lines: package-string-1-54248 package-string-1-54249 Page Builder Page 27
March 30, 2023 at 5:54 am #13363249
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks! Kor
April 9, 2023 at 11:15 am #13433889
mushehovO	Unfortunately, I cannot allow you to enable plugins, since the site is working and there is no such possibility. I can give access to study the problem. All installed plugins are declared to be compatible with WPML The problem continues, the bottom line is: What if a Gutenberg block was created, then translated and the content was removed. This content is displayed in the WPML translator, but not in the frontend. I disable Gutenberg from time to time since I hardly use it, via WPbakery. (maybe this cause?) If we follow your instructions, we have: Page Builder Page XXXX, delete according to your message. But then we get a bunch of lines: package-string-4341-52445 package-string-4341-52446 package-string-4341-52751 package-string-4341-52448 package-string-4341-52449 package-string-4341-52450 How to delete it?
April 9, 2023 at 11:25 am #13433895
mushehovO	Existing content was not included on the same page. I made a small change in the editor and reappeared. And those phantom lines are gone. I could not catch the logic in all this. Probably recently made the transition to PHP 8.1
April 10, 2023 at 3:36 pm #13438069
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. Sorry, I cannot help without being able to check the backend. Could you clone the site to another staging URL so that I could check? Or would you like to replicate the issue on our sandbox site? If you're willing to share access to your production site, please backup everything first. Let me know how it goes. Thanks! Kor

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