Fatal error after going live

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

Tagged: Bug

This topic contains 5 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 1 day, 22 hours ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
September 24, 2024 at 2:22 pm
marcS-52	Background of the issue: After going live the WP backend is not working anymore. I have to rename the WPML plugin folder to get access, otherwise I get a fatal error... Symptoms: Fatal error Questions: How to fix this error?
September 24, 2024 at 2:50 pm
September 24, 2024 at 2:52 pm #16215713
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I've enabled the private field, so you can share the package. Here are the detailed instructions: https://wpml.org/pt-br/faq/provide-supporters-copy-site/ You can upload the All In One WP Migration file. Don't forget to make the file available.
September 24, 2024 at 3:04 pm
September 24, 2024 at 5:14 pm #16216843
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I was able to fix the error in the copy of your website. It seems there were corrupt entries in the Database. Please make a full website backup and follow these steps: 1. Disable all plugins; 2. Change to a default theme; 3. Install and activate WPML from scratch (you should see an error, like before); 4. Log in to your DB Adminer and run the following query: DELETE FROM wp_options WHERE option_name LIKE '_wpml_%' OR option_name LIKE 'icl_%'; Please note that the prefix "wp_" might be different in your specific installation, so please replace it if necessary. That should reset the WPML options and make it work 🙂 Let me know how it goes or if that's too advanced for you.
September 25, 2024 at 1:29 pm #16220672
marcS-52	Hi Lucas, after following your instructions the website first worked. But when clicking on WPML on left menu, the critical error is back. Can you send me a backup of your fixed version?
September 25, 2024 at 2:33 pm #16221196
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	I checked further, and the same happened here. It's also not working in my copy. I've sent your ticket to our development team, so they can take a better look into it and find a solution. I'll be back as soon as I hear from them. Thanks for your patience.
September 26, 2024 at 5:30 pm #16226950
Lucas Vidal de Andrade Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I got feedback from our devs. Please make a full website backup and delete the option named "WPML(logs)" from wp_options. After that, they were able to confirm that WPML is up and running. Let me know your results.