Find receipt

This thread is resolved. Here is a description of the problem and solution.

Problem:
You need help finding a receipt from November 3 with the amount of 42,81 EUR.
Solution:
If you're experiencing this issue, we recommend visiting the WPML FAQ page to locate your Automatic Translation invoices. You can find the necessary information here: https://wpml.org/faq/getting-your-tax-invoice-after-buying-wpml/.

If you're experiencing this issue, we recommend reaching out to our admin team via the following contact form for assistance with adjusting the information on your invoice: https://wpml.org/home/contact-us/

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

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Tagged: Account Issues, Documentation request

This topic contains 3 replies, has 0 voices.

Last updated by Andrey 1 week, 4 days ago.

Assisted by: Andrey.

Author	Posts
December 11, 2025 at 2:56 pm #17656574
axelL-5	Need help to find receipt from November 3 with the amount of 42,81 EUR.
December 11, 2025 at 5:20 pm #17657193
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. To locate your Automatic Translation invoices, please visit: https://wpml.org/faq/getting-your-tax-invoice-after-buying-wpml/ If you’re unable to find the specific invoice, please provide a bit more information — for example, whether it relates to Automatic Translation credits and the domain on which those credits were used.
December 15, 2025 at 12:46 pm #17664139
axelL-5	Hi Andrey, The receipt is simply not there, but my company card was charged the 3rd of November with said amount above. This is the only account we are using. I can provide you with all domains that we have registered for WPML: 1. kontigocare.com 2. reztart.com 3. tovenco.se 4. airmousse.com 5. arebeverage.com 6. ruffgolf.eu 7. sbsstudent.se Can you see if any of them made a charge the 3rd of November? Thanks!
December 15, 2025 at 2:19 pm #17664587
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for your feedback. You’ve already been contacted by email. Please reply to that message, as our team is aware of the case and will assist you with the invoice.