[Resolved] How can I translate a string that appears as

Hi Paola,

Thank you. I have received both emails. didn't receive the first one because I didn't have the option "Email notifications about ALL answers" activated, so now it should be ok.

I can install the plugin on the WP received. But if you prefer, we have a production site where you can do and undo as much as you want. Would you prefer that I grant you access to that site, or you prefer me to install the plugin on the WP sandbox that you just sent me?

Thank you.
Enrique

Hello Paula,

I have just installed the plugin "YITH Request a quote" in the Sandbox. I have also created and translated a product sample.

In the sandbox I still have the same problem, but interestingly, the strings that do not show as translated are different from my own website.

The emails generated by the YITH plugin can be found in Woocommerce > Settings > Emails.

In English everything goes well. The problem is when I use the Spanish translation of the Shop.

To test, please do the following:

- Go to Shop in Spanish: hidden link
- Click "Añade al presupuesto" on the selected item
- Click "Explorar lista"
- Fill in your name, familly name, email, then click on "Enviar tu solicitud".

You will then receive 2 emails:
1. The first one confirms your inquiry has been sent. This one is ok.
This corresponds to the email called "[YITH Request a Quote] Confirmation email for the customer"

2. After 1-2 minutes you will receive a second email, confirming the price of the product. It will then give you the option to Accept or Reject the quote.
This corresponds to the email called "[YITH Request a Quote] Email with Quote": hidden link

Here is were I am facing the problem.

Some strings are translated, but others are not:

The email "Title" and "Email description" appear in English instead of Spanish:

- Email Title: "Quote"
- Email Description: "Hi {customer_name}, You have received this email because you sent a quote request to our shop. The response to your request is the following:"

But if I search these terms in the "WPML String Translation", they both show translated under domain "yith-woocommerce-request-a-quote"

Why is this happening? What can I do to show the Spanish translations on the emails?

Thank you!

Enrique

Hi Paola,

I also tried, but it didn't work. I don't know why, it was working ok last week and the license of the plugin has been correctly transfered to this site.

I have opened a ticket on YITH, let's wait for their answer and I will come back to you.

Thank you.

Enrique