I can't translate the custom description of my product categories anymore

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Supporter timezone: Europe/Vienna (GMT+02:00)

Tagged: Bug

This topic contains 16 replies, has 2 voices.

Last updated by Bigul 1 year ago.

Assisted by: Bigul.

Author	Posts
February 29, 2024 at 3:16 pm
nicolasF-24	I can't translate the custom description of my product categories anymore, it does not appear on the ATE
February 29, 2024 at 4:56 pm
February 29, 2024 at 4:57 pm #15359811
nicolasF-24	Yes sure you can do all of that on the staging 😉
February 29, 2024 at 4:59 pm #15359819
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Most of the plugins of the staging site have the older version of plugins - hidden link. So can you please update the staging site? It will help us a lot in debugging. Also, allow us to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/). In case of further debugging and escalation -- Thanks! Bigul
February 29, 2024 at 7:46 pm #15360415
nicolasF-24	Hi, It's not linked to the plugins, you can disable them or update if needed, doesn't matter For Duplicator yes you can
March 1, 2024 at 11:48 am #15362644
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the permission. We will debug it further and get back to you as early as possible. Please wait. -- Thanks! Bigul
March 1, 2024 at 1:17 pm #15363137
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Sorry, one more request. Please share FTP credentials to access the staging site folders. As a part of troubleshooting, I have upgraded to the latest version of must required plugin and it resulted in the following error. So unable to access the backend now. There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress. -- Thanks! Bigul
March 1, 2024 at 2:12 pm #15363337
nicolasF-24	Hi, I have corrected it
March 1, 2024 at 3:53 pm #15363745
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. We will debug it further and get back to you as early as possible. Please wait. -- Thanks! Bigul
March 4, 2024 at 2:59 pm #15370289
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, The issue exists after the initial checks. So consulting with our second-tier team for an expert opinion. We will get back to you as soon as possible. Please wait. -- Thanks! Bigul
March 4, 2024 at 4:17 pm #15371182
nicolasF-24	Hi, Okay no problem i'm waiting for your feedback
March 7, 2024 at 2:03 pm #15384730
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, We are still working on this. This is related to your following ticket. So waiting for the expert opinion from our developers. Please wait. We will update you soon. https://wpml.org/fr/forums/topic/split-categories-on-shop-widget-dont-appear-in-other-languages/page/2/#post-14438465 -- Thanks! Bigul
March 8, 2024 at 8:17 am #15387597
nicolasF-24	Hi man, You're right i totally forgot that ... But since you made a lot of udpates, and i think i lost all the manual changes ... I will wait for your feedback
March 8, 2024 at 4:11 pm #15390173
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for your feedback. One request. Please try the workaround suggested in the following ticket after a full site backup{mandatory} and let us know if the bug exists or not. It will help us a lot in tracking this. https://wpml.org/fr/forums/topic/split-categories-on-shop-widget-dont-appear-in-other-languages/page/2/#post-14438465 -- Thanks! Bigul
March 12, 2024 at 9:32 pm #15401644
nicolasF-24	Okay i will try tomorrow and let you know;)