I can't translate the custom description of my product categories anymore

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are unable to translate the custom description of your product categories anymore, and it does not appear on the Advanced Translation Editor (ATE).
Solution:
First, ensure you have backed up your entire site. Then, we recommend updating your WPML plugin and all related add-ons to the latest versions available. You can find these updates in your WPML account under My Account > Downloads. If the updates are not visible, click the "Check for updates" button in Plugins > Add New Plugin > Commercial on your WordPress dashboard. After updating, if the problem still exists, please use the workaround suggested in this forum post.

Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at WPML support forum.

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Tagged: Bug

This topic contains 17 replies, has 2 voices.

Last updated by Andrey 6 days, 9 hours ago.

Assisted by: Andrey.

Author	Posts
March 19, 2024 at 1:43 pm #15426690
nicolasF-24	Hi man, It's working again with your custom code 🙂 Can they implement it on the next version ? THanks !
March 19, 2024 at 4:18 pm #15427551
Bigul	Hello, Thank you for your feedback. Happy to know you are getting the expected results now. It is expected to be fixed in the WPML 4.7 version. It is currently in the QA stage. We will get back to you soon when we have an update about the fix from our developers. Please wait. -- Thanks! Bigul
September 18, 2025 at 6:05 pm #17414534
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Just a quick follow-up: the issue should be resolved in future WPML releases. If you haven't already, please update your WPML plugin and add-ons to the latest version. You can find the latest released versions under "My Account > Downloads" on this site. If you don't see the updates, try clicking the "Check for updates" button in Plugins > Add New Plugin > Commercial. Before moving forward, please remember to back up your database. If the issue persists, please continue using the workaround.