I need technical support

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Supporter timezone: Europe/Bucharest (GMT+03:00)

Tagged: Exception

This topic contains 14 replies, has 1 voice.

Last updated by zaimianz 22 minutes ago.

Assisted by: Mihai Apetrei.

Author	Posts
July 9, 2025 at 3:07 am #17216669
zaimianz	Background of the issue: I am trying to get results but encountered an issue. Here is the link to the page where the issue can be seen: [URL not provided]. Symptoms: I expected to see help checking errors, but I did not get the expected results. Questions: What could be causing the lack of results? How can I check for errors in this situation?
July 9, 2025 at 3:12 am #17216685
zaimianz	A lot of errors occurred New threads created by Mihai Apetrei and linked to this one are listed below: https://wpml.org/forums/topic/split-unable-to-retrieve-job-details-file-size-limit-exceeded/
July 9, 2025 at 3:15 am #17216715
zaimianz	Many contents cannot be translated
July 9, 2025 at 4:53 pm #17220494
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there, and welcome back. Please note that, according to our Support Policy, we can address only one issue per ticket. Continuing with one issue per ticket helps supporters focus on a single problem at a time and enables other users to find solutions to their questions more quickly. On this ticket, we will focus on the "unable to parse data from service response" error. I am creating new tickets for you regarding the other issue you mentioned. I will share the ticket URL below (you will also be notified via email when there's an answer to that ticket). - https://wpml.org/forums/topic/split-unable-to-retrieve-job-details-file-size-limit-exceeded Additionally, please refrain from closing existing tickets (until an issue is confirmed as resolved) and from opening multiple tickets for the same issue. Regarding the parse error, I am unsure what you have tried so far. Could you please review the recommendations shared by my colleague on this topic in these public tickets and let me know if you can resolve this issue? - https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-problem/#post-14444087 - https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-36/#post-14951631 Please also try this: Can you go here (https://wpml.org/account/sites) > remove the site key > generate a new key for the same domain > copy the key > go to your site's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > REregister WPML with the new key > and see if it works? If you already tried everything I mentioned above, on WPML > Support > Installer support > can you please let me know if you see two green check icons at the top after you click the "check" button? Or are there any red X-ses instead of the green check icons? If there are any red X-ses, can you please share with me your IP? There might be a block on our end for that IP. I will be waiting for your response. Mihai Apetrei
July 10, 2025 at 1:19 am #17221393
zaimianz	I tried deleting the site key and generating a new one, but it still shows the same error
July 10, 2025 at 1:24 am #17221402
zaimianz	I see an X in the installer support, is this what you mean my IP is restricted?
July 10, 2025 at 8:15 am #17222331
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Yes, that's what I'm referring to. Can you please check with your hosting support team to ensure that the following domains are whitelisted? - cdn.wpml.org - wpml.org - ate.wpml.org - api.wpml.org - ams.wpml.org At the moment, WPML can't function properly because it can't connect to the API.
July 10, 2025 at 9:20 am #17222648
zaimianz	OK, I'll contact them and check.
July 10, 2025 at 9:31 am #17222718
zaimianz	My server provider said they will not block these domains
July 10, 2025 at 9:32 am #17222739
zaimianz	Can you access my WP backend to check the cause of the problem?
July 10, 2025 at 10:02 am #17222920
zaimianz	Check, please Summary Test target Tool Result Reason wpml.org ping 100% packet loss The server has disabled ICMP wpml.org curl HTTP 200 The website is running normally google.com ping successful (11ms) There is no problem with your network
July 10, 2025 at 8:21 pm #17225771
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Thank you for all the updates. Can you please share with me your site's IP? There might be a block on our end for that IP. When I have that, I can also check this with our Systems team.
July 11, 2025 at 2:37 am #17226148
zaimianz	This is my website IP address 77.37.93.155
July 11, 2025 at 11:04 pm #17229504
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Thank you. As soon as I hear from our Systems team, I will get back to you. Just note that fewer people work on the weekends, so I expect to be able to get back to you at the beginning of next week. I'm leaving the ticket assigned to myself for now.
July 12, 2025 at 1:13 am #17229653
zaimianz	OK thanks！ please