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This topic contains 7 replies, has 3 voices.
Last updated by jut-so Agency 4 years, 4 months ago.
Assisted by: Marcos Vinicios Barreto.
Author | Posts |
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September 7, 2020 at 10:27 am #6956231 | |
anastasiaM |
hidden link |
September 8, 2020 at 5:32 am #6961329 | |
anastasiaM |
I disabled everything and even switched to default theme I still get this error This is the debug information {"core":{"Wordpress":{"Multisite":"No","SiteURL":"https:\/\/www.luxurysportcruise.com","HomeURL":"https:\/\/www.luxurysportcruise.com","Version":"5.4.2","PermalinkStructure":"\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, gdpr_request, gdpr_service","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed","RestEnabled":"No"},"Server":{"jQueryVersion":"1.12.4-wp","PHPVersion":"7.4.9","MySQLVersion":"5.5.5","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"512M","WP Memory Limit":"512M","UploadMax":"128M","PostMax":"128M","TimeLimit":"300","MaxInputVars":"5120","MBString":true,"libxml":true}},"plugins":{"active_plugins":{"worker\/init.php":{"Plugin Slug":"","Name":"ManageWP - Worker","PluginURI":"https:\/\/managewp.com","Version":"4.9.7","Author":"GoDaddy","AuthorURI":"https:\/\/godaddy.com","TextDomain":"worker","DomainPath":"","Network":true,"RequiresWP":"","RequiresPHP":"","Title":"ManageWP - Worker","AuthorName":"GoDaddy"},"sitepress-multilingual-cms\/sitepress.php":{"Plugin Slug":"sitepress-multilingual-cms","Name":"WPML Multilingual CMS","PluginURI":"https:\/\/wpml.org\/","Version":"4.4.1","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"sitepress-multilingual-cms","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","Title":"WPML Multilingual CMS","AuthorName":"OnTheGoSystems"},"envato-market\/envato-market.php":{"Plugin Slug":"","Name":"Envato Market","PluginURI":"https:\/\/envato.com\/market-plugin\/","Version":"2.0.5","Author":"Envato","AuthorURI":"https:\/\/envato.com","TextDomain":"envato-market","DomainPath":"\/languages\/","Network":false,"RequiresWP":"5.1","RequiresPHP":"","Title":"Envato Market","AuthorName":"Envato"},"wordpress-gdpr-old\/wordpress-gdpr.php":{"Plugin Slug":"","Name":"WordPress GDPR","PluginURI":"https:\/\/welaunch.io\/plugins\/wordpress-gdpr\/","Version":"1.9.5","Author":"weLaunch","AuthorURI":"https:\/\/welaunch.io","TextDomain":"wordpress-gdpr","DomainPath":"\/languages","Network":false,"RequiresWP":"","RequiresPHP":"","Title":"WordPress GDPR","AuthorName":"weLaunch"},"wpml-cms-nav\/plugin.php":{"Plugin Slug":"wpml-cms-nav","Name":"WPML CMS Nav","PluginURI":"https:\/\/wpml.org\/","Version":"1.5.4","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"wpml-cms-nav","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","Title":"WPML CMS Nav","AuthorName":"OnTheGoSystems"},"wpml-media-translation\/plugin.php":{"Plugin Slug":"wpml-media-translation","Name":"WPML Media","PluginURI":"https:\/\/wpml.org\/","Version":"2.6.0","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"wpml-media-translation","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","Title":"WPML Media","AuthorName":"OnTheGoSystems"},"wpml-sticky-links\/plugin.php":{"Plugin Slug":"wpml-sticky-links","Name":"WPML Sticky Links","PluginURI":"https:\/\/wpml.org\/","Version":"1.5.4","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"wpml-sticky-links","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","Title":"WPML Sticky Links","AuthorName":"OnTheGoSystems"},"wpml-string-translation\/plugin.php":{"Plugin Slug":"wpml-string-translation","Name":"WPML String Translation","PluginURI":"https:\/\/wpml.org\/","Version":"3.1.0","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"wpml-string-translation","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","Title":"WPML String Translation","AuthorName":"OnTheGoSystems"},"wpml-translation-management\/plugin.php":{"Plugin Slug":"wpml-translation-management","Name":"WPML Translation Management","PluginURI":"https:\/\/wpml.org\/","Version":"2.10.1","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"wpml-translation-management","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","Title":"WPML Translation Management","AuthorName":"OnTheGoSystems"}},"mu_plugins":{"0-worker.php":{"Plugin Slug":"","Name":"ManageWP - Worker Loader","PluginURI":"https:\/\/managewp.com","Version":"","Description":"This is automatically generated by the ManageWP Worker plugin to increase performance and reliability. 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September 9, 2020 at 12:47 am #6970535 | |
Marcos Vinicios Barreto |
Hello, Thank you for the updates. To best troubleshoot the issue, please make a snapshot of your site using the Duplicator plugin: https://wordpress.org/plugins/duplicator/. This will allow me to try and duplicate the error so that I can run further tests without interrupting your live site. Once the snapshot is complete, either upload the snapshot ZIP file and the installer.php file to a file sharing service such as Dropbox (and share the link in your reply) or right click the Duplicator links in your wp-admin and paste in your reply. Thank you for your collaboration. Have a nice day. |
September 10, 2020 at 12:52 am #6979919 | |
Marcos Vinicios Barreto |
Hello, Thank you for the provided details. I checked your website at my localhost using the provided duplicator package and I didn't notice any issue when updating to the most recent versions of WPML. So, I suspect you have a server environment related issue, please, try the following: 1 - Make sure you have all the minimum requirements to run WPML as described at: https://wpml.org/home/minimum-requirements/ check with your host regarding PHP versions, MySQL/MariaDB versions and so on, including all the required PHP extensions. 2 - Save a backup copy of your website, disable all the plugins, then delete all the related WPML plugins, your settings should be kept in the database only the plugin files are deleted. 3 - From the downloads section of your wpml.org account, download the most recent versions of the WPML related plugins and upload these downloaded zip folders to your WordPress installation from your WordPress Dashboard > Plugins > Add New settings. 4 - Activate the WPML related plugins and then activate all the other plugins one at a time. Please, let me know if it helps to solve your issue, have a nice day. |
September 14, 2020 at 5:35 am #7004961 | |
anastasiaM |
Ok i will try your suggestion. Please keep this open |
September 16, 2020 at 8:05 am #7024325 | |
jut-so Agency |
Hey Anastasia! I have the same issue. Can you share your solution, please? That would be really helpful. Cheers, |
September 16, 2020 at 10:41 am #7026193 | |
jut-so Agency |
Hello there, in case somebody else is facing this problem, I found a solution that worked for me: I commented out the line that throws the exeption and reloaded the page. Which made my dashboard reappear. Then I commented the line back in and reloaded again. And voila, it worked. I think this might have been some kind of egg and hen problem, where something was needed but could not be created because the error terminated the script. When I was setting up the site I had some file permission issues. So maybe a necessary file could not be created in the first place. I hope this helps. Cheers, |