Lost password reset form not showing up on the translation pages

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 10 replies, has 2 voices.

Last updated by Kor 1 year, 7 months ago.

Assisted by: Kor.

Author	Posts
April 24, 2023 at 4:56 am #13524159
hyung suk	Hello On the translation pages using non-Roman alphabets, which are Chinese, Japanese, Korean, Arabic, Hebrew, Russian and Thai, lost password reset forms are not showing up when customers click the “reset password link” to reset passwords which they received to their email addresses. However, the translation pages of languages using Roman alphabets are working fine. hidden link You may access to the admin dashboard if you want.
April 25, 2023 at 7:10 am #13530981
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting us. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks! Kor
April 25, 2023 at 4:52 pm #13535549
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I've checked and you need to use the same slug as the English language for the My Account page here hidden link as shown in the attached screenshot to fix it. This is just the Japanese language and you might want to apply the changes for the other languages. Could you check? If you wish to translate the Woocommerce End Points, you can refer here https://wpml.org/documentation/related-projects/woocommerce-multilingual/#translating-woocommerce-endpoints Thanks! Kor
April 26, 2023 at 2:28 am #13537617
hyung suk	Hi Kor Thank you for the the reply. I had known already that it works normally if i do not translate the slugs of "my-account" on the translation pages using NON-Roman alphabets. By the way, as you know, there are no problems on the translation pages using Roman alphabets. Is it normal? I think that is a bug. That is why I ask you here. Thanks a lot
April 27, 2023 at 5:54 am #13546299
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I've rechecked and it seems to work fine on our sandbox site here hidden link . Check out the reset link hidden link . Not sure what's breaking the link on your end and I will have to escalate it. Thanks! Kor
April 27, 2023 at 6:35 am #13546445
hyung suk	Hi there I can not understand your saying. The issue is related with the url slug translation(my-account) of woocommerce. However, your sandbox site did not even install woocommerce plugin. By the way, how can you compare hidden link with your sandbox site? Thanks a lot
April 28, 2023 at 5:14 am #13554217
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. The sandbox site I shared does have Woocommerce installed. Anyway, I will escalate this to our 2nd Tier Support and will come back to you once I've feedback. Thanks! Kor
April 28, 2023 at 6:16 am #13554363
hyung suk	Hi there Anyway, the issue is happening on all the translation pages(my-account) using non-Roman alphabets(Chinese, Japanese, Korean, Arabic, Hebrew, Russian and Thai). So, please explain the exact situation to 2nd Tier Support. I will wait for your response. Best regards Moon
May 1, 2023 at 7:33 am #13563943
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. Our 2nd Tier Support is looking into this and I will come back to you once I've feedback. Thanks! Kor
May 4, 2023 at 2:57 pm #13587677
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. We are still looking into this for you and I'll come back to you once I've feedback. Thanks! Kor
May 16, 2023 at 7:06 am #13652501
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. I have feedback from our 2nd Tier Support. We can replicate this even without WCML and WPML. Please check here hidden link We have disabled the WPML + WCML and followed the same steps of resetting the password here hidden link you will see the same issue while WPML and WCML are inactive. We have changed the English page slug to 私のアカウント You need to reach out to WC support. Let us know how it goes. Thanks! Kor

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