[Resolved] Menu Sync not working

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Do you have a staging site where we can replicate and debug the issue?

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

Hi Pierre,

I would need to request temporary access (WP-Admin and FTP)

Your following answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your site.

Best regards,
Osama

Hi,

Thanks for your patience. Our 2nd tier support team found that there is a field set to copy while it should be "Not translatable".

In order to fix the issue, please check the following steps:

1- Go to WPML-> Settings-> Custom Fields Translation section
2- Click "Show System Fields"
3- Search for " _menu_item_menu_item_parent"
4- Set the the field to "Don't Translation" and save
5- Edit the menu in the default language and update it
6- Sync the menus

Kindly let me know if the above steps fixed the issue for you.

Best regards,
Osama