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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that a new brand attribute "ARS/SOLL" was not appearing in the "Filter by Attribute" section in the catalog in the second language after import.
Solution:
We found that the ARS/SOLL term in Russian had no products assigned because products and taxonomies were set as 'Appear as translated' and only the Brand term was translated, not the products. We recommended using the 'duplicate' feature instead of the 'fallback' option. Documentation on duplicating content
We duplicated one product of the Brand 'ARS/SOLL' to Russian and turned off the option "Use the product attributes lookup table for catalog filtering" in WooCommerce -> Settings -> Products -> Advanced. This should allow the filter widget to show the brand in the Russian shop after duplicating/translating the corresponding products.

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This topic contains 6 replies, has 2 voices.

Last updated by Mateus Getulio 11 months, 1 week ago.

Assisted by: Mateus Getulio.

Author Posts
January 18, 2024 at 1:23 pm #15199955

alekseiN

Hi,

We have the attribute "Brand," and with the last import, a new brand "ARS/SOLL" was added. However, for some reason, it is not appearing in the "Filter by Attribute" section in the catalog in the second language.

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January 18, 2024 at 7:57 pm #15202064

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thanks for your contact!

Let's try some possible solutions for this issue. First, by looking at your debug info, it is possible to see that the WP Memory Limit is set to 40M, while the recommended is 256. Changing it can solve the problem. Please follow these steps:

- Find your wp-config.php file in the root directory of your WordPress installation
- Open the wp-config.php file with a text editor, then locate the line that includes: define('WP_DEBUG', false)
- Then add after it, the below line of code: define ('WP_MEMORY_LIMIT', '256M');
- Save the wp-config.php file, then refresh your website

If the problem remains, then kindly try these steps:

- Just to be safe, make sure to have a website backup before proceeding
- Go to WPML -> Support in your admin dashboard
- Click the “troubleshooting” link bellow the plugin versions list
- Look for the “Clean up” section and hit these buttons:

# Select 'products' in the first field and sync their taxonomies
# Clear the cache in WPML
# Remove ghost entries from the translation tables
# Fix element_type collation
# Synchronize local job ids with ATE jobs
# Synchronize translators and translation managers with ATE
# Set language information
# Fix post type assignment for translations

You can also try to sync your product taxonomies using this method: https://wpml.org/documentation/support/wpml-troubleshooting-options/#troubleshooting-woocommerce-multilingual-and-multicurrency

Please give these possible solutions a try and keep us posted about your results. Thanks in advance!

Regards,
Mateus.

January 19, 2024 at 10:42 am #15204167

alekseiN

Hello,

Thank you for your response.
I have completed all the steps, but unfortunately, it did not help.

January 19, 2024 at 4:30 pm #15205904

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

January 22, 2024 at 4:49 pm #15212922

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

Thank you for providing the credentials.

We have just checked your website, but it seems the attributes are not displaying even in the original language widget: hidden link

Could you please review it? Thank you.

January 23, 2024 at 9:59 am #15215407

alekseiN

Hi,
I have no idea why its not working on dev.
Could you please check it on main website hidden link
Same wordpress user.
FTP catalog: /autopaint
I made a backup.
Thank you!

January 23, 2024 at 4:34 pm #15218274

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

Thanks for your reply.

If we check the ARS/SOLL term in Russian, we will see that there are no products assigned: hidden link

This behavior is recurrent when we set products and taxonomies as 'Appear as translated' and only translate a part of the equation. In this case, you translated the Brand term but not the products.

Instead of using the 'fallback' option, it is needed to use the 'duplicate' feature: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#duplicating-content

You can check that I have duplicated to Russian one product of the Brand 'ARS/SOLL': hidden link, and now the filter widget show the mentioned brand in the Russian shop: hidden link

Additionally, I had to turn off the option "Use the product attributes lookup table for catalog filtering. " in WC -> Settings -> Products -> Advanced.

After this, you should be able to see the counter increasing as you duplicate/translate to Russian the correspondent products.

Could you please review it and let us know if it is fine now? Thank you.