[Assigned] product bundle dissapear

I’ve created a fresh WordPress site and installed the WPML plugins. Could you please try to replicate the issue by following the steps below:

1. Login to the fresh WP site by clicking on the auto login URL:
hidden link

2. Install the WooCommerce Product Bundles plugin.

3. Create a bundle product in the default language as you did on your site and try to translate it.

Please note that we only need the above mentioned theme/plugin functionality, you don't need to set up an entire website or clone your existing site.

Kindly let me know the results,
Thank you for your cooperation

Thanks for testing. Since the issue happens only with this new product, it seems specific to its setup rather than a general WPML or Product Bundles issue.

Could you please:
1. Compare the new product settings with a bundled product that works correctly.
2. Check for any unusual variations, attributes, or custom fields that might prevent the bundle from being copied.

If the issue persists, it might be easiest to recreate the product with the same settings and bundle, which usually fixes glitches like this.

Kindly let me know the results,
Thank you

Thanks for confirming. Since the settings are the same and the bundle still disappears even when added manually, this points to a product specific data issue or a conflict affecting that item.

To investigate further, could you please try the following steps to isolate the cause of the issue:

1. Take a backup of your site first for safety reasons.
2. Deactivate all plugins except WooCommerce, Product Bundles, WPML, and its add-ons.
3. Switch to the default WP theme like 2025.
4. If the issue is gone, start reactivating the other plugins one by one to find which one might be causing a conflict.

Regarding email notifications, on the forum page please make sure you are logged in and choose “Email notifications about ALL answers”, as shown in the attached screenshot.

If you still don’t receive emails, please also check your spam folder.

Kindly let me know the results,
Thank you for your cooperation and patience

Thanks for trying it. Could you follow the below steps and let me know how it goes:

1. Take a backup of your site first for safety reasons.

2. We have recently released WPML 4.9.0, please update it to the latest version. You can update it from Plugins >> Add New, click the Commercial tab, and then click the “Check for updates” button. Here is the screenshot for more details: https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

3. Please update WooCommerce and WPML Multilingual & Multicurrency for WooCommerce plugins to the latest version and see if this resolves the issue. .

If the issue still persists, could you please:
1. Send a short screencast video showing the exact steps you take when the problem occurs? You may use Loom or any similar tool, here’s the link if needed: hidden link

2. Share the problematic product link where the issue can be seen.

3. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

It looks like this issue has already been reported to our developers, and a workaround is available.

Please follow the steps below:

1. Take a full backup of your site before making any changes.

2. Locate the following code:

					if ( ! $translated_item_id ) {
						$menu_order = $this->wpdb->get_var(
							$this->wpdb->prepare(
								" 
                            SELECT menu_order FROM {$this->wpdb->prefix}woocommerce_bundled_items
	                        WHERE bundle_id=%d AND product_id=%d
	                        ",
								$bundle_id,
								$product_id
							)
						);

						$this->wpdb->insert(
							$this->wpdb->prefix . 'woocommerce_bundled_items',
							[
								'product_id' => $translated_product_id,
								'bundle_id'  => $translated_bundle_id,
								'menu_order' => $menu_order,
							]
						);
						$translated_item_id = $this->wpdb->insert_id;
						$this->set_translated_item_id_relationship( $item_id, $translated_item_id, $lang );
					}

Then add the following code immediately after it:

					$check = $this->wpdb->get_var(
						$this->wpdb->prepare(
							"SELECT bundled_item_id FROM {$this->wpdb->prefix}woocommerce_bundled_items 
             WHERE bundled_item_id = %d AND bundle_id = %d",
							$translated_bundle_id,
							$translated_product_id
						)
					);
					if ( !$check ) {
						$menu_order = $this->wpdb->get_var(
							$this->wpdb->prepare(
								" 
                            SELECT menu_order FROM {$this->wpdb->prefix}woocommerce_bundled_items
	                        WHERE bundle_id=%d AND product_id=%d
	                        ",
								$bundle_id,
								$product_id
							)
						);

						$this->wpdb->insert(
							$this->wpdb->prefix . 'woocommerce_bundled_items',
							[
								'bundled_item_id' => $translated_item_id,
								'product_id' => $translated_product_id,
								'bundle_id'  => $translated_bundle_id,
								'menu_order' => $menu_order,
							]
						);
					}

3. After applying the change, please re-save the bundle product in the default language and check if the issue is resolved.

I tested these steps on your staging site (bundle product below), and it worked correctly: hidden link

Kindly let me know the results,
Thank you

You can find this file inside your WordPress installation here:
/wp-content/plugins/woocommerce-multilingual/compatibility/WcProductBundles/class-wcml-product-bundles.php on line number 719 as you can see in the attached screenshot.

You can access it via:

- FTP (FileZilla or similar), or
- Your hosting File Manager (cPanel / Plesk), or
- Or you may use the updated file from your staging site: hidden link

Please make sure to take a full backup before editing the file.

Thank you

Thanks for the details. The WPML plugin versions are the same on the dev site.

1. Take a backup of your site.
2. Deactivate the WPML Multilingual & Multicurrency for WooCommerce plugin, then activate it again. Sometimes changes don’t apply properly on an active plugin.
3. If the issue persists, download the same plugin from the dev site, upload it to your live site, and then re-save the bundled product in the default language.

Kindly let me know the results,
Thank you