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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to see the French content in the translated header and footer, although other parts of the website are translated.
Solution:
We reviewed the header and footer and found that the menus used in these sections had not been translated into French. We recommend translating the menus by following the steps outlined in this documentation: Translating Menus. Once the menus are translated, the header and footer should display the French content correctly.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.

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Last updated by Andrey 1 month, 3 weeks ago.

Assisted by: Andrey.

Author Posts
May 5, 2025 at 2:59 pm #16996975

alexG-76

Header and Footer are both translated but I am not able to see the french content on it. Can you please take a look and let me know? Everything else on my end is translated.

May 5, 2025 at 3:22 pm #16997098

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I have reviewed the header and footer. Both are utilizing the menus, which have not been translated into French. Please refer to this article to translate the menus: https://wpml.org/documentation/getting-started-guide/translating-menus/.

The rest of the text in the header and footer is displaying correctly now. I followed the steps I shared with you in the separate support ticket.