Split: Missing Logo image on header;

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing an issue where the logo image was missing from the secondary language menus in Ubermenu.
Solution:
We resolved this by identifying that it was not a bug but a misconfiguration. If you're experiencing this, we recommend you try the following steps:
1. Ensure you have a full backup of your website.
2. Navigate to Appearance > Menus.
3. Select the desired language from the dropdown above the pages list on the left.
4. Add the 'Home' page item as the first item on the menu.
5. Hover over the menu item and click on 'Uber settings'.
6. Go to the images tab and add the image as you did in the English menu.
Make sure to select the correct menu for these changes. For additional guidance on Menu synchronization and translation, visit Translating Menus documentation.

If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/we-have-multiple-issues-with-the-translated-pages/

Tagged: Documentation request

This topic contains 1 reply, has 2 voices.

Last updated by Lucas Vidal de Andrade 11 months ago.

Assisted by: Lucas Vidal de Andrade.

Author	Posts
July 15, 2024 at 1:28 pm #15954713
carstenN-8	Hi there, For now, this is the 3 main issue. Sure, please post them here.
July 16, 2024 at 11:50 am #15960313
Lucas Vidal de Andrade WPML Supporter since 11/2023 Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hey there, I was able to fix the missing logo image issue. It was not a bug, but a misconfiguration. The secondary language menus are missing the home item, with the image from Ubermenu. Please make a full website backup and add the “Home” item to the menus in secondary languages: 1. Go to Appearance > Menus; 2. Select the language above the pages list, on the left; 3. Add the Home page item as the first item on the menu; 4. Hover over the element on the list and click on Uber settings; 5. Go to the images tab, and add the image, like you did on the EN menu; Don't forget to make sure that you have the right menu selected. In case you need additional information on Menu synchronization and translation, here it is: https://wpml.org/documentation/getting-started-guide/translating-menus/
July 19, 2024 at 2:24 am #15975463
carstenN-8	This worked, thank you!