[Resolved] Split: WPML didn't manage to translate the page
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to update a page and encountering the error:
WPML didn't manage to translate the page
. Additionally, when translating a product into French by clicking on the plus icon, the translation does not appear on the frontend. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML-> Translation Management-> Translators tab. 2. Ensure that your account is set as a translator with the correct language pairs. 3. Edit the page in the default language. 4. Add "V2" to the title and update the page. 5. Remove the "V2" and update the page again. 6. Click on the update translation icon and check if the editor opens correctly.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
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I was trying to update a page and I saw this error.
WPML didn't manage to translate the page
Further, I am having issues with translations now. I was translating a product in the French language by clicking on the plus icon, but the translation is not appearing on the frontend. And I am getting the above error every time now.
Thanks for contacting WPML forums support. I'll be glad to help you today.
First of all, sorry for the late reply; it was due to a higher workload.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. I updated the WPML CMS and String Translations plugins to the latest versions.
After that, I added the provided account as a translator and tried to update the home page translation, which worked correctly. (Kindly check the attached screenshot)
Would you please let me know the steps to reproduce the issue?
After translating the page, when I go to the original page where it asks me to update, there most of the time I get this error message. I got it when clicking on the pencil also just before the page on the screenshot above appears.
If the issue still happens on the live site, please try the following steps:
1- Go to WPML-> Translation Management-> Translators tab
2- Make sure that your account is set as a translator with the correct language pairs
3- Edit the page in the default language
4- Add "V2" to the title and update the page
5- Remove the "V2" and update the page
6- Click on the update translation icon and check if the editor will open correctly
