[Closed] strange issue with auto translations

Hi there,

To ensure the quickest and most accurate support, please provide your debug information so that I can get a look at some of your configurations. You can find it in WPML > Support > click on “Debug information” link. Please check this link for more info: http://wpml.org/faq/provide-debug-information-faster-support/

Also, please let us know the URL of the page where we can see the issue.

Regards,
Subash

Thank you for the URL.

I see the Superscript links linking to the References section are not the same in translations as the original language and that is the the issue. Did I got it correct?

If yes, to troubleshoot the issue further, I would need to take a closer look at your site. So would you please mind sharing temporary access (WP-Admin and FTP) to your site? Preferably to a test site where the problem has been replicated.

I have enabled a private reply for you to share the credentials securely, which means only you and I have access to it.

IMPORTANT: Please take a complete backup of the site first to avoid data loss.

Regards,
Subash

Hi,

Since Subash has a few days off, I will replace him here in the forum. I hope this is OK for you.

Please login to this sandbox site and try to replicate the issue. If the issue is replicable, please let me know how to reproduce it. (hidden link)

Best regards,
Osama

Hi,

Thanks for your patience. Please check the following steps:

1- Translate the page automatically
2- Edit the translated page using the Advanced Translation Editor
3- Remove the <sub> tag HTML marker
4- Re-apply the HTML marker
5- Save the translation

Kindly check this video to see the steps. (hidden link)

Best regards,
Osama

Hi,

You can use it, but you need to apply the workaround mentioned in my previous reply.

Kindly check the video in my previous reply to see the steps applied on the sandbox site.

Best regards,
Osama