The footer doesn't translate

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to translate the footer on their website using WPML, but the footer does not translate.
Solution:
We recommended checking how the footer was created and following these steps:
1. Share the exact steps that were followed to attempt the translation.
2. Provide URLs from the backend where the footer content was translated.
3. Grant temporary access (wp-admin and FTP) to allow us to examine the issue thoroughly. We ensure privacy and security during this process, as detailed in our Privacy and Security Policy.
Before providing access, it is crucial to back up the site files and database.

If this solution is outdated or not applicable to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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Tagged: Exception

This topic contains 1 reply, has 0 voices.

Last updated by tessaS-6 1 month ago.

Assisted by: Mihai Apetrei.

Author	Posts
November 27, 2024 at 9:22 am #16448227
tessaS-6	Background of the issue: I am trying to translate the footer on my website hidden link using WPML. Symptoms: The footer doesn't translate. Questions: How can I translate the footer?
November 27, 2024 at 10:31 pm #16451838
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. It really depends on how the footer was created. 1. Can you please share with me the exact steps that you tried to follow until now? 2. Can you share the URLs from the backend of where you translated the footer content? 3. I would also like to kindly request temporary access (wp-admin and FTP) to your site in order to thoroughly examine the issue. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me. Our Debugging Procedures I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site. Privacy and Security Policy We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Prior to granting us access, please ensure that the site files and database are backed up. If you do not see the wp-admin/FTP fields, please refrain from posting your website details as they will be made public. Kindly request me to enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link I will await your response. Kind regards, Mihai Apetrei
November 29, 2024 at 1:09 pm #16459695
tessaS-6	Hi, I looked in to it again and its solved! thanks.